LensmartReviews of lensmartonline.com

ABSOLUTELY HORRIBLE. I ordered glasses in November and never received them. They tried to tell me my address was incorrect but the address on my account is my correct address. They told me a month ago they would send me a new package because I never got mine. It has been been over three months and I have no received the first package they are refusing to admit they lost. And I never received the second package. I asked for a refund and they will only give me a 90% refund….? Who the hell runs this sketchy business. It’s disgusting.

I received my glasses, and while the frames are okay, my vision is blurry. Upon contacting the company, they claimed I had incorrectly filled out the prescription. Read the reviews ..this response is reoccurring. Despite my numerous interactions via messenger to ensure accuracy. I even submitted the prescription twice. The website was challenging to navigate, repeatedly erasing the information during ordering. If the company encounters frequent 'wrongly entered details,' why not enhance their system for better customer support? Instead, they quickly blame customers for prescription errors without addressing the underlying issue. It appears they prioritize taking orders and money over customer satisfaction. AVOID AT ALL COSTS. I strongly advise against using this company. Additionally, they offer incentives, like discount vouchers, for 5-star reviews on Trustpilot. So if you are not sure DO NOT BE SWAYED BY 5 STAR REVIEWS AS THEY ARE POSSIBLY PAID REVIEWS. Their returns policy is farcical.

I ordered a few pairs of glasses and when I received them they were scratched and way to big and loose. I tried to contact several times and I just kept getting the run around. Never got a refund. I highly recommend finding someone else. I’ll stick with zenni. I do not recommend lensmart.

They have super cute glasses but the customer service is horrible. I spent hundreds of dollars on multiple pairs of glasses (and would’ve been happy to continue doing so), but when I needed an adjustment to my lenses, they refused to help and then blatantly ignored me. I even offered to pay full price for the adjusted lenses, wasn’t even asking for a return or exchange, just help in ordering replacement lenses with a minor adjustment. Their name is literally “LENS”mart, and they refuse to help me order functional lenses. So now I have 3 pair of glasses that I can’t even wear because they won’t let me order new lenses from them and if I try to re-order the glasses, I’ll just get duplicates of the ones I already have, that I can’t wear. Do yourself a huge favor and spend your money elsewhere! Edited to add… Funny in the response they say I shouldn’t sign for the order if it isn’t right but no signature was ever given. Also they say to contact them with issues, which is exactly what I did when they refused to help me! I can’t even get them to answer a question to help me, zero customer service! They are one of those companies that goes out of their way to look for ways not to help, rather than the other way around. And I’m a business owner so I know all about customer service.

I made an order around 10 am and by 12 pm, I already spoken to my optometrist to fix my glasses. That was a situation that handled itself. Which meant that I spent unnecessary money with Lensmart. On their website it says write to cancel. So around 12 during my lunch, I started sending emails to cancel the order. They finally answered me on their messenger business page and told me: "Please confirm your Order No.: C129403************* Thank you for contacting us. We have received your application and we have already suspended the order for you. Could you please tell us why you want to cancel the order? We’ll keep improving our service for meeting your expectation." I informed them that there was nothing they could do. I just don't need the glasses and please send my refund receipt to my email. So at 2 am this morning, they write me again stating: "Sorry, we have only temporarily suspended your order, not canceled it. Could you please tell us why you want to cancel the order? We’ll keep improving our service for meeting your expectation." And I inform them about my optometrist and how I do not need the glasses anymore. That they should just cancel my order and refund my money because I know no customizations has happened since I wrote you. So I would like my full refund. It's like they're holding MY money hostage. I made an order and not even two hours later I wanted to cancel. And I wrote their email over and over. Didn't get a response there so I wrote their messenger. To finally get a answer and it's them holding my money hostage. I wonder if they even look at their help / faq page. But they probably do, so that's why they are trying to hustle me for money instead of just refunding me. I am definitely going to my bank about this. And I will handle this legally if I have to. This is absolutely ridiculous. And I have all the screenshots.

Go to zenni !!! This place messed up my prescription and I could not see out my glasses at all and they are saying they will just refund me for the frame price ridiculous. The glasses were so cute and was waiting forever for them just to run into this.do not buy from here zenni is the best I've bought from !!!

If I could give No stars I would, They are horrible in keeping in touch with their customers when they should I have been back and forth with them since November when I first ordered glasses, First shipment was lost but They company did nothing to control the loss. Eventually the shipment was returned to the facility in December which, I asked if they could be sent ASAP back to me to the correct address, well, I went over the correct address at lease 10 times and guess what < they got wrong again, You would think them being in NY and the glasses went to Oragon, They would at lease try to track it and get it right, even after me trying to contact someone for 8 weeks now, All they could say was give it more time because of the weather. Oh and whats worst , they dont have a phone!!!! so you cant get in touch with anyone with a brain.

this company is a scam. I wish I had seen these reviews before buying. Most of these good reviews are not real....PLEASE STOP buying from this company. I ordered glasses got them totally the WRONG prescription. No I did not enter it incorrectly. No I did not order progressive lenses. They refuse to refund them or just continue to give me the run around. TERRIBLE company. Now I have glasses I cannot wear and cannot return. Pisses me off. I was so stupid to buy from them. DO NOT FALL FOR THEM