LensmartReviews of lensmartonline.com

If there was less than 1, that would be their review. Most pathetic customer service you will ever deal with. The glasses I received were kids glasses, NOTHING like shown in picture. The lens they added were a magnifying glass, thought I was spinning in a tunnel when I put on. I sent a complaint 5 minutes after receiving them. It’s been a week now, they have done nothing but argued with me that they are correct. I have 25 pairs of glasses from other online that are 100%. Never have I ever dealt with people like this company. I’m waiting for my refund, these are the worse tho g I have ever purchased. Dont do it. I have done contact us and done email. Next step is an attorney. They don’t do satisfaction guarantee. Their response is to contact them. FYI. I have sent multiple numerous emails. NO response. I have chatted on messenger. Argued with no resolution. So don’t ever believe them

awful customer service. I ordered 2 pairs of progressives. uploaded my script - they didn't ask any questions. Glasses arrived and I can't see out of a pair and after a week of strange communication they tell me it's my fault because I didn't include the PD number. So it's my fault and I would need to pay for new lenses and I can send them the money via Pay pal! WTH! If it was necessary to have the PD number to make my glasses accurately then why did the make it without that information? Don’t waste your time or money on this shady “company”.

If you're looking for cheap eyeglasses, you found the right place! I wasn't expecting much, so I shouldn't be disappointed. I bought two frames, one plastic and one combination plastic and Metal. The plastic frame was a little more sturdy than the metal. However, neither are what I would call acceptably sturdy. I bought progressive lenses and darkening lenses. The progressive lenses were completely useless for close up reading. The transitional lenses did change to a pale shade of gray, hardly enough to protect my eye from the Sun or provide viewing without squinting. I don't recommend spending extra money for lenses that won't work. I do not know about single vision lenses, but based on the experience of the other two I would be suspect of the quality there too. Just don't expect it to be a great and wonderful deal.

horrible company to deal with, they do not make it easy to return or exchange, they do not refund full amount and if you do an exchange and the cost is less they do not give a refund, and they make you pay to return an item. i will never every recommend or order from them again

Horrible service. I emailed them my mothers prescription to ensure I placed the order correctly and they said yes! Turns out I needed to order bifocals I have 18 emails which oddly they only reply at night !!!! When dumb questions when there is a thread of emails and they don’t even mind reading them. I read online that there is returns and guarantee and now they are saying no returns!!!

Connot track my order that I paid for. They messaged me that I did not send them the PD which I did on my order and I have not been able to get a response from them. Will NEVER order from this company again. Update: I did receive a response to this from Lensmart and their response was that I did not respond to emails! This is a complete lie. Just to add to my frustration, they are claiming I did not respond and...they received the PD on my original order. Still have not received my glasses.

C12983278031985602 Where is my order. The progress chart has stopped and the tracking id does not come up.

These glasses are junk! The frame was nice but my lenses were terrible! Definitely distorted. You can see a prism effect in the upper outer corners of the lenses. I emailed them about it only to have them keep asking me to tip my head and yada yada yada to see if i could see out my lenses. So upset! We exchanged several emails and then they wanted a picture of my glasses. How can someone see a prism effect through a picture? I gave up and will NEVER order from them again. I wanted my glasses replaced but gave up trying after too many emails with ridiculous questions! Do NOT buy from these guys!