LensmartReviews of lensmartonline.com

They have no phone number to call, they only respond through email. I ordered a pair of glasses and put in all my prescription requested the recommended Lense and requested progressive since I need bifocal. Apparently, I choose a reading Lense. now they want me to pay extra to change it. I don't get how I choose reading glasses when I inputted all my prescription and requested progressive. They are the professionals if the order was missing information why didn't they call to confirm. So, they saw my prescription and ignored it. Wont order from them again. If you have a problem with your order, then your just screwed.

I ordered three pairs of sunglasses and they were all so reflective that I could see my own eye better than I could see through the glasses. It was like looking in a mirror. Lensmart makes it borderline impossible to return them in hopes that you’ll just give up and take the loss. If you do return them, you have to pay for shipping yourself and they only refund a portion of what you paid.

On February 1st I ordered two pairs of single lense glasses which take 3-5 days to process. I then paid for expedited shipping 3 days. Here we are 14 days later and I still do not have glasses. I contacted customer service on the 9th and was told the glasses were found defective during quality check and were being re customized. I asked to be reimbursed for shipping being I would not get them in the time frame given. They would only offer me 25% off my next order, I said I would prefer to have that discounted off this order instead. They then just offered 25% off the next order again. I reached out again on the 14th asking where my glasses were. They are still not showing shipped when tracking the order. I have not received a response. Do not be fooled by the cheap and attractive glasses this company advertises. I truly believe they are a scam. I will be filing a claim on them and getting my money back from my credit company.

Subject: Beware of Lensmart: A Warning to Potential Customers Attention all potential Lensmart customers, I feel compelled to share my recent experience with Lensmart, as it serves as a cautionary tale for anyone considering doing business with this company. In short, my experience with Lensmart has been nothing short of a nightmare. After receiving a pair of glasses and sunglasses with the wrong prescription, I discovered that my optometrist's office had mistakenly provided me with another patient's prescription. Upon reaching out to Lensmart within their specified 15-day return window, I was met with nothing but frustration and disappointment. Despite Lensmart's stated policy promising a 100 percent refund on everything but lenses and a 70 percent refund on lenses, their customer service team failed to uphold these commitments. Instead of addressing my concerns promptly and professionally, they ignored the content of my emails, requested redundant information, and ultimately demanded payment for new lenses, even though the error was not mine. To add insult to injury, Lensmart refused to acknowledge missing items from my order, dismissing my inquiries with baseless claims about package weight. This blatant disregard for customer satisfaction is simply unacceptable. As a dissatisfied customer, I am left feeling financially burdened and deeply disappointed by Lensmart's lack of accountability and poor service. I have taken the necessary steps to escalate this matter to the Better Business Bureau, and I implore anyone considering purchasing from Lensmart to think twice before doing so. In conclusion, my experience with Lensmart serves as a stark reminder to thoroughly research and reconsider any interactions with this company. Don't let yourself fall victim to their subpar service and disregard for customer satisfaction.

Gave them my prescription and got the completely wrong glasses, now they don't want to fix it. Horrible service, what a scam!

Me han enviado unas gafas con la graduación de cerca mal y no me las cambian ni me devuelven el dinero.

Pathetic customer service. I can't even see out of my progressives and they refuse to fix it. Yes, they are very good at telling you what the policy is in their replies. I CAN'T SEE with these glasses on!!! I have already been in contact with customer service, and they are not going to do anything to make this right. What a SCAM this company is!!!! Don't order the special because they don't make it right because it's a special. I now have useless glasses. Calling my bank to get my money back!!!! I should have seen that 33% of their reviews are 1 star! Bad business when 1/3 of your reviews are terrible. Here is the constant response from them. Instead of making the prescription correct they want to offer me a coupon. What a joke. They didn't make the first glasses I ordered correct. Do yourself a favor and put your hard-earned money towards a reputable glass company. Now I have glasses I can't even wear!! Lensmart 6:46 AM (18 minutes ago) to me Dear Jonna Guin, We confirm receipt of your Email. Sorry for the inconvenience. Since the frame you ordered is a limited-time special offer, we cannot return or exchange it for you. You can view event rules on our event page. We would like to provide a coupon with 25% off for you(coupon code:CD015). Thank you for your understanding and cooperation.

I ordered a couple pair of glasses and they were just ugly, I didn't like them they were huge. Like took up half my face, I usually like larger lenses but these were crazy. I didn't like them. Asked for a refund. First I got an email that said you have 15 days to return from the first email I send them, and that is doesn't matter how long they take to respond to me you still have to be in the 15 day window, they then proceed to take atleast 24 hours to reply every single time. It seems like they purposefully stretch that time because they asked me to send a picture of me wearing the glasses?? I'm like huh? Well I did because I want the refund and now they won't reply. Horrible customer service .