LensFactoryReviews of lensfactory.com

I let the customer service agent talk me out of my initial order and I'm sorry I did. Other than that, turn around time was quick.

I should have asked in advance about the turnaround time but I didn't. It was a full month from the time I mailed the glasses until I got them back. You would think in today's competitive market they would have the whole process completed in 5-10 days. The only reason I didn't give them 2 stars is that I had friendly service when I contacted them to get the status of the lenses.

On google, when you search for quick lenses, your business comes up. So, I went for it. It took a little over 3 weeks. 2 weeks longer than the eye doctor. Whcih I wanted to avoid. I did send a second pair in... because it was a very nice job done. Maybe I will get them back soon. But, great work on the lenses.

I sent two frames to be re-lensed. The one pair I have received back are just fine. The price of the re-lens was reasonable, but it has been over 30 days and I am still waiting for the second pair, which had identical lenses to the pair I received a week ago. Whenever I inquire about the status, the response I get is "It should be soon".

It has been almost one month since I ordered my lenses, and they still haven't arrived.

Sent an old pair of glasses so my pp distance could be measured but I don't think its correct because I can't see very well!

I was expecting a huge improvement from the Freeform progressive lenses. Compared to my older progressive lenses, I would say there is a slight improvement. My vision in sporting activities ( which is why I bought new lenses) has not improved very much. The only substantial improvement is reading. The rep at Lens Factory would not tell me what brand of lenses was used. Production time was 2W and total shipping from Canada was 4W even with priority shipping.

I did a lot of price and quality research before selecting LensFactory. I have a high-power prescription and prefer progressive lenses, so I typically pay a premium to lighten the weight of the lenses. LensFactory was able to provide this at a significantly lower cost than any other lens provider that I found and I found the lens quality to be competitive. Doing without my glasses for almost 2 weeks (I had a spare pair) was more bearable because of the better pricing. I believe LensFactory could have done a better job in letting me know that they received my glasses and the progress they were making in fulfilling my order. Additionally, my frames came back to me needing adjustments to fit comfortably....the left arm was bent slightly, the earpiece tip bent/broke and the nose pads out of alignment. If not for problem with the frame I would have given LensFactory at least 4 stars.