LensFactoryWe make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Carolyn M.
Love this place! They choose to offer GLASS lenses and to me who prefers glass is soooo ever grateful. The staff members I have talked to were patient and very helpful.
Response from LensFactoryFeb 10, 2023
Thank you so much for the great review!
Brett
Very happy!! I will absolutely do it next time I need lenses replaced! Also very fast!
Response from LensFactoryFeb 10, 2023
Thank you so much for the great review!
Carol P.
Pleased with service, talked to a very knowledgeable lady!
William R.
Exactly as advertised
Charles B.
Good guality work. And convenient service.polite people also.
James
It took a little longer to get my glasses than I expected, but the Thanksgiving holiday was in the mix, so I'm sure that slowed down the process. I filled out the on-line form with my selections and mailed in my old glasses with my latest prescription from my doctor. My glasses arrived yesterday and they are excellent. Just what I ordered and I can't tell the difference between the LensFactory glasses and my expensive glasses from a brick and mortar store. This will be my go-to place for glasses in the future for sure. Good work LensFactory!!!
Deborah W.
I had a problem with the lenses - progressives are tricky! - and after trying to wear them for a while I just couldn't do it. Customer Service Super Star ANDREA immediately addressed my issue with humanity, humor, and efficiency. I've sent the glasses back - with a pre-paid label - to have the lenses remade. That's how you take care of customers!
Mike C.
I sent in my frames, got a notice from the company that they receive them two days later. Shortly there after they had been mailed out and I got them two days later. Kind of everything that I was expecting. Smooth sailing.
