LensFactoryReviews of lensfactory.com

Putting the order in was no problem but I have a problem with the glasses I received and have been trying to contact their customer service (three times including through their website) to no avail. I still haven't received any responses and no solution to my problem. It would help to have a Telephone number or Chat to be able to get a human being on the other side of the line.

I am happy with the lenses. However, it took quite a long while to complete my order - 16 business days from delivery of my frames to LensFactory (USPS tracking) until they arrived in my mailbox.

Purchased two pairs of progressive prescription lenses. Cannot see properly out of either pair. Would not recommend this company.

MY FIRST ORDER SEEMED TO HAVE WORKED FINE, I RECEIVED AN UPDATE ON EVERY STEP ALONG THE WAY AS MY GLASSES WERE BEING MADE, AND RECEIVED THEM IN A TIMELY MANNER, AND THEN I NOTICED A FLAW AND RETURNED THEM FOR REPAIR, AND EVERYTHING FELL-APART, I TOLD THEM WHAT THE PROBLEM WAS (IN DETAIL) BEFORE I SENT THEM BACK, THEN I GOT AN EMAIL REQUESTING THE SAME INFO. I'D ALREADY GIVEN WHICH I REPLIED TO, AND THEY RECEIVED. THEN THREE OR FOUR DAYS LATER AFTER NOT HEARING FROM ANYONE AND NO UPDATES ONLINE I EMAILED THEM, THEIR RESPONCE WAS - SOMEBODY WAS OUT OF THE OFFICE LAST WEEK - , SO AT THIS POINT THEY'VE HAD MY GLASSES A WEEK & 1/2 AND I STILL DON'T KNOW IF THE PROBLEM CAN BE CORRECTED OR NOT!

Customer service is hands on incredible - from the phone call I made (reason why I paid the premium to go with Lensfactory over a competitor), to when there was a dispute with the order prescription that they redid no questions ask. The downside? My frames are a pair of Mykita frames (surgical stainless steel) and they broke the hinges so they extend beyond where they used to and follow off my face as soon as I look down. I've had lenses on this frame replaced twice before and this is the first time my frames have been broken.

So the lenses were cheap but the anti glare looks pretty spotty.

They only reason I didnt review more poorly was they seemed to be trying at least til the end when they gave up. They delayed the order a couple week, the lenses were blotchy when I received them. Some came off anf some blotches were permanent. There was a weird film on glasses and I dont see any evidence of anti scratch. I always clean my lenses with a micr fiber cloth after blowing air on them and I always use a lens cleaner prior to wiping. Well I barely wiped a lens one time with very little to almost no pressure in one area once to remove a smudge and the lens scracthed badly. My other lenses with anti scratch I can almost grind on them with a t shirt in a situation where I have no wipe handy and get no scractches. Bad experience. They cut and fit were fine but because of mail and factory delays it took over a month to get glasses. I understand the mail but not the factory delay and bad coating on glasses. They scratch real easy so you dont get what you pay for. I got a refund but thought others should know because they may get a bad exp as well. Was made to feel like I was the unreasonable one when it was all over when all I wanted was quality lenses in my glasses in a week like they promised.

First I never receive any notices that they received my package and them not one notice on the progress. I had to email every time I wanted an update, then I would get a reply. The glasses are not correct, I measured and sent my distance from my face to the computer for the top portion and a different distance for the bottom for the bi-focal portion and now I have to move in at least a foot to see out of the new glasses for both top and bottom of bi-focal. Not pleased with the glasses.