LensFactoryReviews of lensfactory.com

Ordered progressive lens and sent in a pair of Persol frames. The only way to make the lens "work" is to lift the frame off of my nose completely. I ordered a new frame/lens from Zenni ($63 vs Lens Factory $268 lens only) using the exact same prescription/PD and they are perfect (frame is almost an exact match in size as my Persols.

I have ordered 3 pairs of transitions, the brown and grey ones and all three pairs only transition to 50%..I have other ones from a different company ( Walmart optical ) and those glasses do turn 80% dark in the UV. I am not sure if lens factory uses good qualities transitions

I had lens updated in two pairs of glasses and I can't wear either one. I think the problem is that they were progressives and that just requires a personal fitting. The service is easy to use and it seemed like a great solution but it was not successful for me.

Been over 3 weeks since I mailed my frames for lens replacement. I noticed that I was charged immediately, but am still waiting for the glasses. I can only hope the lenses are good ??

Never got a confirmation order was received. When I finally called customer service they were great, and very responsive. Reported glasses were being shipped the same day. They didn't ship for three more days. Good quality, fine product. Decent price.

Order took way to long, glasses seem ok. Some distortion in one lens. Overall not a great experience.

I was under the impression that lensfactory was speedy, highly communicative (its stated on the site that they provide status updates to customers on where the lens build/glasses development is). I've had to personally issue out emails requesting status of glasses to which both times, the response was delayed. Moreover, the response was very curt in appearance and didn't provide a very smooth and friendly service element. All in all, my impression of lensfactory has been sorely diminished and I question if I will ever come back.

This order started out in promising fashion on February 9, but things are not looking good. It took over a week, accompanied by several inquiries from me, before the glasses I sent in on February 12 were acknowledged as received. On February 25, I at last got an update saying they were in production, with an anticipated ship date of March 3. Since then, nothing but silence through now, aka March 11. At this point I have no glasses, obviously, little hope that this will end well, and most distressingly no communication of any sort. I fully realize there's been weather in Louisville, which could limit production options, but I'm guessing the internet hasn't been down all that time. So I really see no reason for the total lack of information.