LensFactoryReviews of lensfactory.com

I was sent the wrong lenses. I ordered sunglass lenses.

Despite email confirmation that my glasses would be polarized, the glasses I received are NOT polarized.

These guys were mostly horrible to work with. I sent them my frames and here's the best part, they asked me before trying to remove the lenses because they thought they might break the frames. I told them there's a screw that can be removed to get the lenses out, they insisted they might break the frames so I asked them to send it back, which they did. I then send them some photos of me removing the screw and showing them that I can get the lens out with one hand, they respond with "we refuse because we're afraid we'll break the frames" I could never recommend them, they seem incompetent to me.

No warranty on lens have stress cracks on both sides of progressive transition and reflected coating $249.00 for lens with no warranty hope nothing happens to your lens they won’t warranty them

I just received my Lens Factory glasses. It took 2 weeks. Have ordered them many times before, in the exact same frames, and I specifically asked them to take the measurements from the glasses I sent in. When I said they had made the progressive portion too low they denied it and said it was exactly the same and they had measured it. It would be impossible to take measurements and put them as low as they did - I can only read if I push the frames up right to the bottom level of my eye. They have said they will redo them but I need to be able to see and can't not have them for another 2 weeks so I don't know what I'm going to do.

Had my order for over 30 days, claimed to email with inquiries and never did. I had to follow up and figure out what was going on. Even when my order finally showed fulfilled I chatted and was given a tracking number and in the chat was told an email was sent, but there was NO email. For the price, I could have went somewhere else and had them back much quicker

I paid for Corning thin and dark glass in transition lens and they did not use the correct material there was only partial transition and the second issue is that the reading part of the lens was so low that I had to look through the frame in order to get focus

YOU BOTHER PEOPLE WITH THIS. GO AWAY. I have complained six times since the purchase to stop sending me messages and you continue. I will never buy from you again as you disrespect customers by annoying messages like this. no one cares about reviews. get lost