LensFactoryReviews of lensfactory.com

The rapid turnaround and great lenses really impressed me when I used them for the first time about 5 months ago. I recently noticed some cracking in one corner of the lenses, and sent a picture to LensFactory. Andrea in Customer Support told me to return my glasses and they would fix it. In just a few days, the glasses were returned to me with new lenses (I know that because they returned the prior cracked lenses with the glasses). Incredible quality. Superb Customer Service. I will be sending them my backup glasses for new lenses using my updated prescription soon. Easy company to deal with, and dedicated to satisfying their customers. Thank you Andrea!

This was my second time using LensFactory, went with "glass lenses" both times, and I'm very happy with two of the best pair of glasses that I've ever worn. Yes, glass is twice the weight, but the "visual clarity" is soooo.....worth it. Also, they (accidentally) broke my frame while inserting the lenses; however, LensFactory offered to replace my exact frame with a brand new one. I really do appreciate LensFactory's integrity, and that is why I'll be a repeat customer. Thank You!!!!!

Lensfactory successfully replaced my glass frame’s old lenses in a timely manner. I have been wearing the replacement lens for about a month now and they are great quality. Pricing was competitive and the time it took to complete the order was reasonable. I would order again for lens replacement on other frames.

Prompt arrival of shipping kit; ease of returning kit with glasses to Lensfactory; timely turn-around and completion of order; speedy return; frames returned just as sent; and - best of all - superior job of making G15 prescription lenses. I am picky about details - Lensfactory did it all, and did it all right! My top recommendation - A+++++!

You answered the phone for one thing. Then the person who answered the phone knew what she was talking about. But there was one question she didn't have the answer to, so she said she would get an answer and call me back. And she got the answer, and called me back! Who does that any more? Well. You guys do that, and you have this family's business from now on.

I am highly satisfied with my new lenses, much better than I expected. I will be sending more eyeware to have lenses replaced. Prompt return. Thank you very much I will return.

This is my third pair of glass lenses from Lens Factory over the past few years. I get the progressive bifocal lenses, and they are perfect every time. Many thanks to Lens Factory for an excellent job and great customer service.

I've had several pairs of glasses made with LensFactory and I have been pleased with every one of them. The work was quality, the price was great and I am able to reuse frames that are still good.