LensFactoryReviews of lensfactory.com

Response from LensFactoryOct 6, 2022

Hello! We are so sorry we didn't get it right for you on the first try - but our money back guarantee allows you to rest assured that we will always fix our problem. We do hope you'll try us again in the future.

Response from LensFactoryAug 18, 2022

Hello Mr. Madrid, We're sorry you feel we let you down on this order. We have images from when you sent this specific frame in where you wrote on the wrapping paper "1st Choice if salvageable". We notified you that these frames were not salvageable prior to working with them and would not be able to work with them. The frames were completely broken and we were unable to do anything with them. You sent us 3 frames for one order / pair of lenses and we were able to deliver that lens back to you in the frames you selected. We're sorry you did not have a good experience on this order - but hope you give us a shot again in the future.

Response from LensFactoryMar 18, 2022

Hello, We're sorry that your frames came back in a different condition than when you sent them in. We will reach out to you to try to make this right.

Response from LensFactoryMar 2, 2022

Hello, Our lenses are the same types of lenses you would find in a local optical shop. We use all the main brands. There are different quality levels of lenses (Plastic, Polycarbonate and Glass) each coming with their own pros and cons. Depending on your lifestyle, lenses may last longer or shorter (i.e. a pair that you read with and stays on your bedside table will last much longer than your every day pair.) We're sorry we were not able to meet your expectations with regard to the wear of your glasses.

Response from LensFactoryOct 12, 2021

Hello Bryce, We will contact you via e-mail to follow up on this. I do apologize that you had a poor experience with us.

Response from LensFactorySep 30, 2021

Hi Tina, I'm sorry that you did not have a stellar experience with us. From what I can tell from your order, you placed it July 25th, we received your glasses in on 8/2/2021 and were actually able to ship them back out to you on 8/3 with new lenses in them - with delivery confirmation for 8/6. It appears we exceeded our time estimation by over a week. If we're missing something, please reach out to us at [email protected] so we can ensure we don't have an unhappy customer! Thanks, ZW