LensFactoryReviews of lensfactory.com

I searched a week to purchase my new lenses via e-commerce. I found what I thought was a good purchase thru the Lens Factory. I was promised new lenses inserted in my frames and returned in 3 weeks. 1. 4 weeks into this fiasco I was notified my frames I shipped had been broken because the new lens didn't fit. So now im out a 250$ set of frames. 2. LensFactory did order me a new frame but it was a cheap 60$ and nothing like my Smith Frames I had. 3. SO 6 weeks later and my New glasses are being shipped via ground. So no I would not recommend this company to anyone. Customer Service was ok

There was a lot of distortion on both lenses had to send them back . They told me the use a million dollar machine but could not tell me what Lense brands they have available or used !!! Frustrating!

My last experience was good, this time NOT. I understand that cv-19 may have disrupted the supply chain but the inability to give me some idea of when my order will be fulfilled, 1 month and counting.

My recent experience involves 2 separate orders. With my 1st order, customer service and product received (very dark sun glass lenses) was very good. However, my 2nd order experience is almost the opposite. For my 2nd sun glass order I requested the tint to be 1 category lighter. What I received is almost useless. I was told, but not at the time of the order, that the the plastic/ polycarb lenses selected do not take the tint well - they are way too light. I discussed this Customer Service was also told that I could return them and they could be darkened. A return label was to be emailed but it was never received it. I sent a 2nd email request. No response. This is over 1 week ago. Still no return label.

The right lens is not set completely in the frame. When I pop it back into place it pops back out when I put my glasses on my head. You can also see a line across both lens that won’t come off. Although the service was fast the quality appears to be lacking.

Long time customer with no previous problems. I sent in brand new coffee colored frames along with my prescription. When I received my completed glasses the clam shell opening of the frames fit poorly and the original new coffee colored screws were replaced with oversized silver screws which look odd and don't fit properly. I emailed my concerns and didn't receive a reply. I then called and was told by Shamone that she had been too busy to return the email. When I asked for a solution, Shamone was condescending and told me she could not help me. The best they could do is have me send the frames back and they would look for the original coffee colored screws. Frames are damaged by oversized screws, and unlikely they will find the original screws, so without a new set of frames the options are limited. Disappointing service after so many years without a problem.

i ordered 1 thing, received another and charged for a 3rd.What I received was not what I ordered.What I was charged for was more than what I ordered and more than what I received. After a flurry of 3-4 mostly ignored emails explaining what happened I was told to stop changing my orders via email. I never ordered anything via email and never changed anything over emails. I just gave up and ate the $50 difference rather than hassle further. Waste of my precious time writing emails . I am also self employed and run a very busy business. I know what I would have done and what the people working for me would been expected to do. Odd as I have probably ordered 15 pairs , maybe more, of lenses from them.This order was for 3 pair Terry O’ Neill

Well, I'm still waiting for my glasses to ship back. They missed their (lengthy) lead time target. I had to contact them 3 times to get an update, and the response was gibberish. I'm getting that "ripped off" feeling from this company. oh yes, I got the distinct impression from their site that they do the lens manufacturing. They do not.