LensFactoryReviews of lensfactory.com

In the past I have always recv.d my old lenses with my order - however this did not happen.

2 emails discussing that I only needed driving glasses and got advice what to order. Near vision is fine. Glasses came unwearable. Can’t look down or read anything. Nothing but a blur.

The prescription was incorrect in one lens and the company has not responded back to me.

This is an update in response to the seller's dishonest claim that the seller had offered a discount for replacement. The female customer rep with whom I registered my complaint did not offer any discount. She simply said that the defect was part of normal wear and tear. Nothing more. My original post: I purchased a pair of progressive glasses ($300.05) on 29 June 2022. Within 5 months, I noticed two small discoloration or peeling on the corners of the right lens. I called the customer service and spoke with a female rep. She asked me if I worked with chemicals to which I said NO. She asked me to send a photo of the defect, and I did. She then said that what I noticed were just from normal wear and tear. I told her the defects were only in the right lens. She said there was nothing Lensfactory can do. Now the peeling/defect has increased to 5 spots only in the right lens, which made this pair UNwearable. I regret having ordered my glasses from Lensfactory, and will never do it again.

Glasses came back with lenses that made me dizzy. They clearly got something wrong. Just Horrible! Should have kept my scratched old lenses.

This company has terrible customer service. I sent my glasses in via UPS, unfortunately, the UPS associate misspelled my last name. Lens factory received the glasses, but couldn’t look up the order because of the name discrepancy. After two weeks, I inquired about the glasses, and they sent me a photo of the box with my phone number on the label. No one called the number on the label to ask about the mysterious package. Then… They stated they could not match the glasses prescription so I asked them to send the glasses back and refund my account. They said they would do so the next day. A week later I had to inquire again, and only then did they ship my glasses out and provide a tracking number, so unfortunately because of terrible customer service, I have been without my glasses for over three weeks and have to start over with another company.

I ordered and paid extra for Transition lenses, but when I received them they did not have transition lenses. Customer service only goes to voicemail, there is no way to reach anyone to help.

Could not my previous prescription. Took me staying on the phone with the lady. She finally found them. New lenses were terrible! Double vision! Sent back. Lady on chat said Lensfactory had never done these glasses before. NOT true. I need a manager to call me. Dennis Glover 512-750-6323