LensFactoryReviews of lensfactory.com

Customer service and support is excellent 👌.

I got my 2 frames back, perfectly done as usual! Nothing missing, Nothing broken! What God cannot do does not exist! Keep up the good work Lensfactory!

Absolutely fantastic. The customer service is outstanding, product is sent to you fast and efficiently. And the results are amazing. I personally sent my own frames five to be exact. And I had one made as sunglasses with a rose tint, as I cannot see out of dark ones. My lenses are progressive and the usual cost I pay for one pair is what it cost me to have five different shades of glasses that I can mix with my outfits so that I match. I have recommended to all my friends and family this service. I am so glad that I stumbled upon this. As it has been the absolute best way to get glasses. The quality is amazing. The vision is on point. The only thing I wish is that I had knew about this service prior. As I would have never gone back to the eyewear store, as there's always a problem. The vision is askew and you have to wait forever to be seen. Just change your glasses or fix a problem etc thank you for your service, your speediness, and your follow-up. Your customer service skills are absolutely appreciated and amazing.

I have used Lens Factory for years and have always been more than satisfied with their service. After having cataract surgery and being measured for new glasses, as always, I sent then to Lens Factory. When I received them I could not see out of my left eye. After reaching out to my doctor and being told to come back in it was discovered that the doctor made a mistake with the prescription. I contacted Lens Factory and was relieved to be told “not to worry”. I sent them back and Lens Factory went above and beyond to remake my prescription. I received them yesterday and was thrilled to find they were perfect! Thank you Lens Factory for once more, stepping up to fix the problem. I remain a very satisfied customer.

Great lenses at a great price with helpful customer service. I neglected to include my PD with my prescription, and Lens Factory reached out to me for the information.

The new lenses worked great in an older frame that was in like new condition. Very quick turnaround. Very pleased

Love my new lenses

completely pleased, better than expected