LensFactoryReviews of lensfactory.com

I ordered a lens replacement kit and my card was charged but I never received it. When I called them, the woman I spoke with said there was supposed to be an extra charge and that since that $5 charge hadn't been processed (their error), they hadn't sent my $150 kit out. She wasn't very service oriented so I asked them to cancel the transaction. That part was handled suitably. I wouldn't order from them again.

Had glasses made using a prescription from a local doctor. They were not usable. Hay my eyes checked again and found that the original prescription was wrong. Lensfactory agreed to remake them to the new prescription. That's the reason for 2 stars instead of 1. Somehow Lensfactory managed to remake my glasses and return them to me in 5 days with a holiday in between. The new glasses are unusable. Local optical shop checked them. The glasses are nowhere close to the prescription. Done with Lensfactory

It took some time to adjust to the numbers/symbol etched on the lens,1/4” from the frame. The brown tint transition is basically a light tan/medium beige. I was expecting actual brown transition to sunglass. Night-time glare while driving is disturbing.

Lenses fit my frames just fine, but the photochromic coating is useless. The lenses need to be in direct contact with sun rays, otherwise they don't darken. I've emailed customer support 3 times asking for help on this matter, but to date no reply.

Lost a lens. Have not even acknowledged after two months the loss, let alone recovered or replaced. Still waiting for second replacement lenses along with my frames which are gold collectors items. The first time I received them the prescription was not at all correct. After returning them I’ve not heard back. I want my glasses back and I want my lenses back intact. I’m concerned neither will be returned.

Brand new frames came back bent. The nose pieces were bent also. I've used Lens Factory before an never had this issue. When I shipped the glasses in the prepaid box I wrapped them in a piece of 'bubble paper' to protect them. Very disappointed.

I’ve sent in my glasses 3 times to get it “right”. They were very good re: customer service, but my glasses still aren’t right. I’m sure I could have sent them back for a 4th time, but I was frustrated with the whole process

I was going to send another frame for new lens but decided not to because I was disappointed looking out blurry from you lens.