LensFactoryReviews of lensfactory.com

I am so happy that I took the time to research on line and found Lens Factory. My insurance had changed this year and no longer covered all the special features of the lenses I wear. It was going to cost $387 (and they told me that was cheap) for the lenses I needed. Lens Factory did it for less than 1/3 or that and they did an amazing job. I will never pay those high prices again for lenses. Thank You Lens Factory for offering such excellent service at such affordable prices.

First time ordering new lenses only--for Prada frames that were in near-new condition because I had started to need reading glasses shortly after I purchased them. I had a prescription but no retinal distance, and an email to customer service had a response overnight. Shipping was fast (bearing in mind the snow storms), including the easy to use return package. I forgot to send in a copy of my prescription, and another quick use of the LensFactory customer service sheet and I was able to scan and email my prescription directly to the rep, who acknowledged receipt. I really like that they let you know about where your lenses are in their process. I got my lenses tinted for sunglasses, and the oleophobic coating. Both are great and among the deepest tints I've had. Very pleased.

Nothing about my experience receives less than five stars. Thank you. I will be back.

I went looking for a company that would take care of my glasses without charging me an arm and a leg. Thank goodness I found Lensfactory. The site was easy to use and all of the instructions were laid out simply. When I had a question about my order I even have them a call and got a HUMAN response within 24 hours. My glasses fit just as well as if I had taken them to a store for less than half of the in-store price. Will definitely use in the future.

Lensfactory offers incredibly affordable prices and excellent customer service. Lenses that would have cost me over $200 through LensCrafters cost me right under $80 through Lensfactory. Given how much money I saved I cannot imagine using any other company to purchase lenses from. I originally contacted LensFactory to confirm that they could read my prescription off my old glasses, and was emailed back very quickly and offered a discount on my order. I was very impressed with how fast they responded and the personal service I received. I mailed my frames in myself on 1/30 and just received them back from LensFactory today (2/10). The work is incredibly professional and my frames look great. I am so happy with my purchase, and I can't think of any negative about my experience purchasing through LensFactory. Thank you LensFactory.

Dealing with LensFactory was simple and precise. My expectations were more than met. My frames were handled professionally, and when completed lenses were installed; I was amazed at the quality and care they took in handling my order. Thank you LensFactory! :-)

I really had an awesome experience and paid a fraction of what I would in store. I had some amazing advice from the staff regarding my lens choices and if I should get anti-reflective coating or not. I even had one tell me that if the coating came off quickly or if I had any problems that they would work it out in the future, which was really comforting. The only thing to be mindful of is the time. I ordered the glasses online, then purchased the lenses shortly thereafter and all-in-all the process took a month and a half. You have to factor in all the shipping and processing, so if you are looking for glasses that you need immediately, this may not be the best for you. However, I literally got the SAME QUALITY as the pair I looked at in the store and the difference in price went from $700 (includes frames and lenses) to $170 (includes frames and lenses) by purchasing online. I would recommend utilizing the awesome staff, taking your time and being patient. Going the online route when you are sure and know what you want can seriously help you big time. If you are getting your first pair of glasses, this may not be for you, who knows.

LensFactory did such an amazing job on my glasses. Their delivery was very prompt (box to send the glasses as well as my glasses delivery). My glasses came back to me in one piece and in excellent condition!! I loved getting feedback from them every step of the way. I received my glasses the next day after the email was sent to me. Kudos Lens Factory! I will DEFINITELY be using you again and will recommend ALL MY 4-eyed FRIENDS to you. They will love your service as well! =))))))))) Keep up the great work! Also Kudos to my hubby for finding you and for doing his extensive research.