LensFactoryWe make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.
LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Customer
I think the lens the company put in my NeoStyle frames were great. My only issue is that after wearing the glasses for 2-3 weeks the right temple arm broke and when I took it to an eyeglass repair facility they said the screw was over tighten causes it to break. Now I am going to order again from Lensfactory because like I told the shop I have no way to prove it. So now I have some new Cartier Frames that I will let them put lens in.
John
Good quality, turn around time and concerned with customers needs.
Customer Steve B.
I had to return a pair of rimless glasses that did not fit after the new lenses were made. They were returned at no additional cost to me and new lenses were made and shipped back to me that were acceptable to me.
D.N
I love the lenses! Since I don't wear eyeglasses often, I looked around for a better price than what my local stores are offering. High index lenses tend to be pricy. Lens Factory helped me save some money and trouble. Thank you! The reason why I don't give 5 stars is because of the craftsmanship. I sent in a brand new frame, but when I received my eyeglasses back, the frame had a little mishap in the front. It's not obvious, and since I don't wear my eyeglasses often, I'm not going to make a big fuss about it. 5 stars should mean perfection in everything. Would I use Lens Factory again? I don't know to be honest. While I love the lenses quality, I also don't want my frame to be ruin (especially if it's new). Dilemma dilemma! Everything else was wonderful: customer service, the mails, the updates. Overall, It was a good experience with Lens Factory.
Response from LensFactoryMar 28, 2014
I'm so sorry you had a mishap on your frame. Was it scratched or scuffed? We always try to be very careful with the frames and treat them as we would our own, but of course accidents are always possible. If you can email me a picture of your frame and the issue perhaps we could replace it or repair the issue? ([email protected]) We want you to be happy and we don't take imperfections lightly. Best, Brandon Powers
Greg V.
My experience with the Lens Factory was very positive. I work mostly at my computer and have wanted a pair of computer distance prescription for some time now. Glasses arrived quickly and I am using them now. I used the return mail system for sending my glasses back and my only complaint would be that I could not tell if my frames made it to the factory (My mistake for not writing down the tracking number when I sent in).
Robert Emil A.
I looked at several online services and found the website clear and easy to use. When I called for clarification, my questions were answered politely and completely. the shipping options were nice and the update were very helpful. I will certainly use this service again.
Joanna V.
Great value and the perfect way to go if you don't need your glasses asap. The person I spoke with was very helpful and responsive. Very good experience all around, just took a little longer than expected based upon what the website said.
t V.
Very quick delivery of a above average product.
