LensFactoryReviews of lensfactory.com

fine service, prompt communications.

I love the customer care I received. My glasses were damaged and they replaced them at no charge to me. I am so happy with these glasses-I like them better than the frames I sent in. I highly recommend this company-they have a much needed product.

Getting my bifocals placed accurately has always been a challenge but Lens Factory got them right the first time! Fast turn around, reasonably priced and quality product. Looking forward to enjoying my glasses!!!

I purchased 75 year old frames(new old stock) which I wanted new lenses for. After going through the drudgery of trying to find companies that would just do lenses without having to purchase their frames I had almost given up. I tried a local shop that said they could do it for $300. Luckily I found lens factory. They are reasonably priced and do great workmanship. They sent me a box, I shipped my frames to them and I had them in about two weeks. It was worth the wait. Lens Factory even sent a hardshell case back with my glasses. How cool is that! Thanks Lens Factory

Not only is it hard to find somebody to put new lenses in your old frames, it is more often than not prohibitively expensive. I also did not find one other site with anything close to good reviews until I found Lensfactory. The process was easy, relatively fast (when it comes to my eyesight I'd rather have a promise of quality over speed) and the price was better than I got anywhere. I received status updates regularly and in a couple of weeks the finished product and they are PERFECT! I would not hesitate to use Lensfactory again and I recommend them without reservation to anyone.

I've done this service before elsewhere, so i'll say that I have a familiarity with how things should work. these folks have figured it out: what stands out from the crowd is communication., mind you, as customers we expect, rather demand, that the service deliver a good, accurate product. that's the base line. otherwise complaints pretty much erase anything positive. these folks delivered. but what makes this experience memorable is their communication: they let me know what's happening every step of the way, from receipt to production schedules to an accurate time of receipt at my home. smart. I felt appreciated.

The lenses seem to be cut very accurately. One problem arose, which turned out to not be Lens Factory's fault. The USPS listed on the tracking that the shipment of the old glasses to Lens Factory had been refused and was being sent back. I sent a fairly irate email that evening demanding the charge to my card be reversed. They had that done before I got up the next morning. Turned out USPS actually delivered it to them, and they got it all straightened out. Their customer service was polite, helpful, and communicated very well throughout. I intend to order another set of lenses from them in a month or so.

There was something wrong with my last pair of lenses (produced locally) from day one. I decided to try ordering online and was concerned more about quality than price. I sent my prescripton and an old pair of glasses to lensFactory and they got it exactly right with new lenses. I have bookmarked their site for next time.