LensFactoryReviews of lensfactory.com

slow start on my first order, but 3 orders later you all are the best. thank you for taking such great care of your customers. speedy service. amazing communication super friendly reps. NICELY done.

The gal assigned to my glasses made sure every concern I had was answered followed my glasses and kept me informed all along the way she was the best the glasses were fine too but her attention to my glasses and her customer care will have me coming back

They had a good price for replacing just my lenses in my old frame. They even polished the edges for free. Fast free shipping was great! :-)

I have used LensFactory several times to fill prescriptions for single vision lenses. Each time the prescription comes back correct. I have never had to return any glasses. The price is right and the turnaround time is about 2 weeks. They meet my expectations, so I'll keep getting glasses from LensFactory.

I bought some new eyeglass frames without understanding how they might limit my lens choices. The LensFactory team (my contact was always Maddy) went to a great effort to test my original lens selection, and explain to me why that selection would be risky in my frames. After I reselected a more compatible lens, they went even further, accessing a special tool required for my unusual frames. I have been very happy with the final result. I have also been so pleased with their customer service that I have subsequently ordered a backup pair in another frame, and informed all my glasses-wearing friends that LensFactory is the only place to buy.

I needed updated lenses for my frames. I went to several local optical shops and they were way too expensive. I went online and found LensFactory and placed my order. They sent me a shipping box for my glasses and off they went. They communicated via email every step of the way. At one point I thought the post-office had lost my glasses. Maddy, from the LensFactory personally called me at work to let me know they still had my glasses and would send me email notification when they were shipped. Glasses arrived and the lenses are perfect. Way better customer service than I've ever received in a local shop. Plus I saved alot of money!!!

Recently used Lens Factory to upgrade an old pair of glasses, with good frames, to new prescription lenses. They were fast, reasonable, and used quality lenses. Would recommend them without hesitation.

I sent in a pair of glasses that were in bad shape. They were nice enough to look them over and tell me that they could not use these frames due to damage. At least they did not replace lens and then send them back and me not be able to use them. If I have any problem with my new glasses I will use them to replace lens.