LensFactoryReviews of lensfactory.com

very quick and accurate

Great service, product and price. Will be using LensFactory again soon.

Everything went well. Every contact was efficient, user friendly and good. Same for the product

The glass lenses I had installed in my frames are perfect! This recent LensFactory order, like previous orders of mine, went perfectly with perfect glasses as the result. I will use LensFactory in the future for sure. I also have to add that I think glass lenses are the best. No anti glare or anything else. Just old style TOUGH glass.

I found LensFactory online searching for an alternative to have prescription lenses put in a nice pair of frames that had been give to me. This was / is a second pair of glasses with progressive lenses and anti-glare which would have cost me $400.00 to have done locally. I must admit I was a little hesitant at first being a progressive prescription , but I sent in an existing pair of glasses with an older prescription with my new frames and a copy of my new current prescription and LensFactory was able to use the measurements from those glasses for my new frames and lenses, for a cost substantially less than half of what it would have cost locally. I am very pleased and would not hesitate to order from them again or recommend them to a friend or family member.

Outstanding service at a great price. I made an error on the order and had work charged to my bill that wasn't required. They recognized the error and gave me a $30 refund. I got my money back in two days. Best service I've ever received either online or brick-and-mortar. Highly recommend. This was our second order with them in the product was excellent both times

Best replacement lens company I have used. Been using for years for my progressive lenses. Only one problem, but the promptly fixed it. Recommend.

One of the best online retailers I've done business with, and fantastic customer service.I ordered 2 sets of lenses for 2 separate glasses frames, since my prescription changed upon a recent visit to an Optometrist. The first set were glasses I use everyday, indoors (office setting), so I ordered HD/freeform lenses (significant improvement over regular lenses and worth the extra money) with an anti-glare coating and no photochromic coating. The second set was for glasses/sunglasses frame only, that I plan to use for driving/outdoor activities. For this pair, I ordered freeform lenses, no anti-glare, and brown photochromic tint. I had the option of shipping them myself or having them send boxes (for free). I chose for them to send me the boxes, which arrived in 2 days. The boxes contained simple instructions which I followed, and mailed them the following day. I received an email notice 2 days later that they received my glasses. A week later, I received another email notice that they were completed and sent out. I received the completed glasses 2 days later. So far, the entire process has been less than 2 weeks. After receiving the glasses I tried them on, and the prescription was spot on. Several days later, I went outside to do yard work, and wore my photochromic glasses, and found that they didn't tint at all. I tried with the other pair, in case the photochromic lenses were put on the wrong pair, but they didn't change color either. I sent an email to customer support later that day (after their business hours), and figured I would get an email the next day. The next morning a customer service rep called me to discuss the problem. I've never received a call from a customer service department for a consumer product problem; this was very impressive. The young lady that I spoke with emailed me a pre-paid postage sticker which I printed, and then sent. Several days later (mailed the sunglasses right before a weekend) I received an email verifying my complaint, that the lenses did not have the photochromic coating, and saying that the lenses would be replaced. I also received multiple apologies for the mistake. While this may seem like the way any transaction should go, I've found that returning/replacing defective items is harder than it ought to be. I feel that accidents/mistakes happen, but the way LensFactory handled the issue was exemplary. They provided personal customer service to correct my problem as quickly as possible, also apologizing for causing me any inconvenience. I know that this company offers less expensive lenses than others because they work directly with a manufacturer, and I was afraid that because they were "discount lenses", their service would be discount as well, and it wasn't. The combination of their wide selection of lens types, their fair prices and customer service after the sale, makes this a company I will do business with again and recommend to friends.