LensFactoryReviews of lensfactory.com

Lens were installed incorrectly, remade or adjusted. Plastic frames now appear slightly different shape than sent to factory. Previous orders were always great!

The workmanship and quality of lens that I received were top notch. I ordered progressives, and I am still getting used to wearing them. So, I cannot say at the moment that everything is fantastic. But, the problem I am having is probably more because of a pupillary distance measurement problem than LensFactory's product. They are worth trying, if you haven't every used them.

It took a few calls to get to speak with someone who could help at customer service, but when I did the assistance was excellent. I did not know that the Varilux brand was available until I called. It was not listed on the website.

A bit slow on delivery but customer service is excellent.

The order and shipping processes were great. Customer service was great. There was a small glitch but they have been more than helpful in resolving. Will get all my lenses from Lens Factory.

I ORDERED A PAIR OF PROGRESSIVE THIN AND LIGHT POLYCARBONATE LANSES TO REPLACE LENSES ON MY OLD FAVORITE FRAME, WHICH WERE BADLY SCRATCHED AND A PAIR OF PROGRESSIVE GLASS LENSES FOR A NEW FRAME BASED ON PRESCRIPTION OF MY OTHER GLASSES. I RECEIVED SHIPPING KITS AND I SEND THEM MY OLD GLASSES AND AND MY NEW FRAME. AFTER ALMOST TWO WEEKS I RECEIVED MY ORDER AND I LOVE THEM. I WOULD DEFINITELY GO BACK TO THEM FOR MY FUTURE LENSES.

I ordered new lenses for some frames I had from Wal-Mart. I saw no need to pay more for frames when the frames I have are fine. I sent my frames, prescription, and another pair of glasses as "reference." LensFactory sent me a box to mail all of this to them. My glasses returned in about a week. Good quality. I give 4 stars instead of 5 stars--not because of any complaint about LensFactory. The glasses (progressives) don't seem quite right...I suspect the base curve might be off, but I'm not sure. Maybe my eyes just need more "adjustment time". The progressives just don't seem strong enough nor do they seem to take up enough "space" on the lens. I have to raise the entire eyeglass to look through the progressive part of the lens. Just a problem, unforeseen, with ordering lenses on line. I have ABSOLUTELY zero complaints about LensFactory. They delivered as promised.

I have ordered three times. The work is good, but the communication is a bit sparse. Also, the whole process takes about a month, maybe a little less, so be patient if you don't hear anything for a while. When I do talk to someone however, they are very nice and helpful. I think their web ordering system is a little bit unclear, would benefit from more workflow-guided instructions, including instructions on how to enter a new prescription. Overall, I am satisfied and would use them again.