Lorri
I thought I was happy! With Update
I have ordered severa pairs of lenses from lensfactory. I like unique looking glasses So I buy frames on ebay and send them in so I can change things up to suit my mood and outfit. I have been happy with the lenses except for this last pair. I can't see out of the right one, which is pretty significant. But that wasn't the only thing. I have noticed when I get them back the frame is curved when it should be straight. No biggy! I can take them in and get them adjusted. This time my shiny blue Versaces were dull and scratched from the polishing in the frame I guess. They are no longer the shiny blue I loved when I bought them. I started looking more closely at other frames I sent in. My Mitsoo frames have a spot with the pink rubbed off on the bottom corner, and my fire engine red Miklis are scratched too. One pair had a broken chip on the edge melted back on. Okay for cheap frames maybe, but not my treasured expensive ones! Update: Down to 1 star. Mattie said they would replace the lenses in the last pair and try to polish them back to somewhat shiny. She said she would email me a shipping label. (That email said the case was resolved and would I like to leave a review. Really? Well here I am.) I figured that was the best I was going to get even though my pretty frames would probably never look like they did when I sent them in. So I said okay. I have not heard from her since. No shipping label. No nothing. They should probably stop asking me to write reviews. I would have anyway but....... Now I am truly done with lens factory. I just had to spend $70 to replace the frames with a pair that has a hairline scratch because that is the only pair like them that I could find. I think lensfactory should refund me the cost of the lenses and the money I had to spend to replace the frames they damaged. Somehow I doubt that I will even hear from them again considering I couldn't even get the shipping label. Beware! You might get your nice frames back looking not so nice!