LensFactoryReviews of lensfactory.com

4.62,026 reviews
Vision & Hearing
3807 Bishop Lane, Louisville, Kentucky

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LensFactory

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About LensFactory

We make lens replacement easy. Simply select your lenses, ship us your frames, and sit back and wait for your awesome new lenses. A wide variety of vision needs, materials and options are available.

LensFactory (lensfactory.com) has 2,026 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: lensfactory.com
Website: lensfactory.com
Category: Vision & Hearing
Location: Louisville, Kentucky
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 37% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensFactory reviews

Showing 1,645 reviews with 5 stars · Clear filters

Linda W.
Sep 14, 2021
Perfect
Perfect, just perfect, I will be referring and sending new orders, thank you so much for getting everything right!
Response from LensFactorySep 30, 2021
The best compliment we can get is a referral! Thank you so much, Linda!
Victoria
Sep 12, 2021
Quick Turnaround, Quality Service
Amazing lens replacement service. Turnaround time of 2 days. I went to LensFactory after Lensabl did a terrible job on my lens replacement. I will be a returning customer to LensFactory. Speedy service and amazing job on my lens. I will refer my friends to this as well. Thank you!
Response from LensFactorySep 30, 2021
2 days! Wow! I am not sure we can commit to that every time, but glad we were able to do that for you this time. We do love when we can knock out the competition :) Thanks for the great review, Victoria! Remember, we have a referral program that rewards you and your friends/family. https://lensfactory.com/pages/referral-program
Durana B.
Sep 10, 2021
Quality Product and Excellent Service
Good pricing, quality product and exceptional customer experience. I purchased premium high index progressive lenses with photochromic added. The ordering and shipping processes were a breeze! Customer service was responsive and there to help in my selection. Lens Factory placed the new lenses in my existing frames and when I got the glasses I was happy with the new prescription and the amazing field of vision. I have purchased before, and I will definitely purchase again. Thanks Lens Factory!
Response from LensFactorySep 30, 2021
Thanks for the great review, Durana! I'm glad you found our services easy to use, and glad you will use us again in the future! Remember, we have a referral program that rewards you and your friends/family. https://lensfactory.com/pages/referral-program
Nader
Sep 9, 2021
Excellent service.
Excellent service.
Response from LensFactorySep 30, 2021
Thanks, Nader!
Elizabeth D.
Sep 5, 2021
So pleased with my new lenses
So pleased with my new lenses. The turnaround time was fast.
Response from LensFactorySep 30, 2021
Great to hear, Elizabeth! Remember, we have a referral program that rewards you and your friends/family. https://lensfactory.com/pages/referral-program
JOHN C.
Sep 4, 2021
service was excellent and on time .
service was excellent and on time .
Response from LensFactorySep 30, 2021
Great to hear, John! Thank you for the great review! Remember, we have a referral program that rewards you and your friends/family. https://lensfactory.com/pages/referral-program
Michael P.
Sep 4, 2021
I'm impressed...just received my…
I'm impressed...just received my glasses with new lens and they are just like new. great communications through entire process, shipping is ridiculously easy and final product is above expectations. Plan to recommend you to anyone in need of glasses. Also I will now upgrade my reading glasses with you immediately. way to go
Response from LensFactorySep 30, 2021
Great to hear, Michael! Thank you for the great review! Remember, we have a referral program that rewards you and your friends/family. https://lensfactory.com/pages/referral-program
Mike B.
Sep 3, 2021
The best for online lens replacement
The best for online lens replacement . I had four pairs with clear glass and three pairs of sunglasses . They did a wonderful job and saved me a lot of money . I would recommend this company to everyone
Response from LensFactorySep 30, 2021
Thanks, Mike! We love a recommendation - that's the highest form of a compliment to us! Remember, we have a referral program that rewards you and your friends/family. https://lensfactory.com/pages/referral-program

LensFactoryReviews of lensfactory.com

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