LendKeyReviews of lendkey.com

I contacted servicing with very specific questions and requests and they have not actually answered anything I said. Turn around time was incredibly slow. And now my old loan servicer has not been paid and I have two loan payments coming due on the same loan when I am already constantly strapped for money. If I had $950 to throw around like confetti I wouldn’t have a student loan. Very, very disappointed with my experience. October 19, 2026 update: Despite the reply below, I have still heard nothing from Lendkey about my loan. I paid Lendkey their first monthly payment, meanwhile my previous loan still has not been paid off by Lendkey, and I have another $980 payment due to the previous lender in 15 days. This experience is causing me significant financial difficulties, when refinancing my loan was supposed to help put me into a better place financially month to month. Would not recommend using this loan servicer to anyone.

I financed a in-ground pool with LendKey in July of 2026 for the past two months have yet to see a bill. Definitely will be refinancing elsewhere once completion I mean who don't send a bill monthly???

Horrible experience with this company. They do not know what they are doing!!! No one knows anything when you call for help. Total mess up with my son’s loan from the beginning. Still trying to get his loan after 3 months of bullshit. They give you the total run around and you still will end up with no loan. I highly adv Are you to NOT go with Lend key for loan assistance.

The initial process was easy but ever since then it has been nothing but issues. It all started with them not taking the correct payment because they had the wrong loan amount. Once they found the issue, it was corrected but left me with a one time payment that was 4x the normal amount. Now they are saying I am past due for an amount of $.49. How am I going to be past due when my account has been on autopay from the start? *reply to Lendkey response* I called in and paid my outstanding $.49 a few weeks ago. I asked to speak to a supervisor. I am still waiting for them to call me back… If you want to know more, you can call me this time.

They hold your payment & do not credit until the payment due date. So if you want to pay extra or early, you’re out of luck. It is so they can charge you interest those days between when they receive your payment & actually credit it to your account. Then their system messes up the payment.

This is the WORST experience I have EVER had!! THEY ARE RUINING PEOPLE'S FINANCES. First of all, my most recent qualm is them double charging me. Their system DOES NOT notify you via email when your payment is PENDING. I paid my loan on a Friday October 3rd. My co-signer and I got a notification on the 7th that I had not paid yet and my loan was delinquent. I go to the account and the payment from the 3rd IS NOT NOTED ANYWHERE. I make the payment AGAIN. THEY TOOK BOTH PAYMENTS OUT OF MY ACCOUNT!! MIND YOU, my loan payment is $943. NINE HUNDRED FORTY-THREE DOLLARS. AND THEY CHARGED ME TWICE. To make matters WORSE, I called and they told me I could apply it to the loan or get a refund. I requested a refund. They STILL have not refunded me, I have no email about it or anything. I am LIVID! ON TOP OF THAT, I only get paid once a month on the last day of the month and my payment is on the 15th. I have requested to have it changed, but I have to clear the $943 twice in the month before I can change it. I have HAD IT! I have a whole $79,000 before I can even get rid of them because no other company will take that big of a loan. Thank goodness I have my cosigner to advocate for me!

Absolutely the most irritating company to deal with on a monthly basis

LENDKEY IS THE ABSOLUTE WORST!!! Run while you can do NOT ever move your student loans to them or take anything out with them. No one ever knows what is going on, it has been an ultimate NIGHTMARE working with them. Consolidated my student loans with them and they never got a final payout from the other borrower and just sent a check for way more than what was owed. Its been 4 months now and still waiting on a refund check on the difference from them. We've called MULTIPLE times and literally every time you call someone says something different including the supervisors. I would never EVER EVER take a loan with lendkey ever again and advise EVERYONE to steer away.