Christopher R. K.
Communication was horrible
Communication was horrible, emails and phone calls had gone delayed or not returned at all. They waited until last minute to ask for more info on items that should have been requested from day one, they were not requested until just a couple of days before closing date. I spent over $1600 on appraisers, the one appraiser messed up the appraisal combing 2 different properties into one. I spent another $550 for a second appraiser b/c of the mistake. I was hassled on est from a licensed contractor. In the end I chose another lender, I had to ext the contract with the sellers 3 times and lost $1650. Horrible experience, this all could have been avoid if they there was honesty and communications upfront and throughout the process
Response from LendingOne, LLCNov 22, 2022
Hello Christopher, Thank you for taking the time to give your candid review. We pride ourselves on our excellent customer service and seamless lending process. We take your feedback very seriously and regret to hear that we did not meet your expectations. After further review, the conditions requested were due to structural deficiencies that were called out on the appraisal report thus requiring estimated cost to cure by your GC. The GC simply needed to provide their active license to ensure the work was being done legally. Nevertheless, we did send a refund on the difference in appraisal cost. Please check your account to ensure those funds were received. Our customer experience manager will reach out to confirm you have received such reimbursement. - CM