LendingOne, LLCReviews of lendingone.com

Response from LendingOne, LLCApr 11, 2024

Thank you for your feedback regarding the need for quicker responses to revised budgets and the importance of timely updates to the dashboard. We understand how crucial draws are to investors, especially during a rehab project, where timely access to funds can significantly impact the project's progress and success. We take your concerns seriously and are committed to improving our processes.We recognize the importance of processing draws quickly and efficiently, and we will work diligently to enhance our response times and ensure better alignment with our investors' needs. Your input is invaluable in helping us identify areas for improvement, and we appreciate the opportunity to enhance our service to better support your projects. We're here to assist and support you throughout your investment journey and are dedicated to making the necessary adjustments to meet and exceed your expectations.

Response from LendingOne, LLCApr 11, 2024

Thank you for your kind words! We're thrilled to hear that you've found working with Lending One both efficient and easy in terms of communication. Our team is dedicated to providing a seamless experience that makes managing your financing needs straightforward and stress-free. Your feedback is greatly appreciated, and we look forward to continuing to offer you the high level of service and support you've come to expect from us.

Response from LendingOne, LLCApr 11, 2024

Thank you for sharing your experience with our online application and loan process. We're pleased to hear that you found the initial steps to determine your eligibility and rate quick and straightforward. It's great to know that our loan officer was responsive, provided valuable feedback, and assisted you effectively with the documentation required. We strive to make our process as efficient and user-friendly as possible, and we're glad to hear that you were happy with the experience. Your satisfaction is our top priority, and we look forward to assisting you with any future needs.

Response from LendingOne, LLCJan 10, 2023

Hi Carlos, We thank you for your business and greatly appreciate you choosing LendingOne as your preferred financing partner. After reviewing your files, there were no referring brokers used during any of your applications. To clarify, we are a direct lender acting as trusted loan advisors. We do not discriminate against borrowers who present deals with a higher than average return on investment. Please note, we have escalated your file to one of our senior account managers. They will reach out to you directly to discuss future opportunities for you business. We hope to reconnect with you soon and provide the service level you deserve. -CM

Response from LendingOne, LLCApr 11, 2024

Thank you for acknowledging the efforts of our team in helping you reach closing, and for sharing your feedback. We're glad to hear that our team was supportive and instrumental in the process, but we understand how being presented with an unexpected need for additional funds right before closing could be both surprising and stressful. Your feedback is invaluable as it highlights areas where we can improve our communication and transparency, especially regarding potential costs and requirements leading up to closing. We strive for a seamless and clear process, and we regret any inconvenience this last-minute development caused you. Thank you for choosing us for your needs, and we hope to serve you better in the future, maintaining the high level of support you appreciated with an added focus on clarity and early communication of requirements.