redintonow
Never can redeem money
I tried to redeem my cashback $174.04 on 3/1/2022. It said "Your payment can take up to 5 business days to be fully processed". However, I waited until 3/10/2022. I still didn't receive the update about my cashback and it is show up the status is still in analysis in website and my account has been changed to inactive member. It said "You are an inactive user. To reactivate your account shop through Lemoney or invite new friends to join." I sent them a email and they create a case number (17844) in 3/10/22 to ask what happens for my cash out and they didn't reply me. So I sent them second email, and they create another case (17847) for me in 3/12/22 and up to now, they didn't reply me. It look like they are not letting people cash out and just want member to shop through them. they earn money in their part and never pay back to users. Updated 4/12/22: Finally Lemoney paid me the money after I was chasing them about my redeem status last week. It took too long time to redeem the money and more difficult compare to the other like rakuten and mrrebates. I am a little afraid to use it anymore even it may have more cashback then the other.
Response from LemoneyJun 3, 2022
Thank you for your feedback, redintonow. We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us, and we will ensure this does not happen again. The Lemoney Team.




