LemoneyReviews of lemoney.com

I have contacted Lemoney twice about two cashback transactions that I did not receive payment from through Sam's Club. The first one I finally received a response advising they were closing my ticket even though I received no earlier response. When I responded they advised that I wasn't receiving their responses although I searched my email and had received nothing else yet received the current email. In any event, they requested the receipt to prove I still had the item and had not returned. I have now provided it twice with no response. I had a subsequent cashback transaction with Sam's Club and they same response was received that the items were returned. Still not the case. I provided the receipt and have yet to receive a response. I have a couple dollars away from cashing out so it leads me to believe this is what they do to avoid payouts.

I've been trying to contact them regarding cashback on a purchase and I've had no luck whatsoever. It's been about a month now.. I keep submitting tickets, e-mailing support. No replies. One ticket was closed for seemingly no reason. I won't be using them anymore.

We've had missing cashback for nearly 7 months. We've reached out to the team numerous times, once receiving a rude response, and since then, no responses whatsoever. Yes, we've reached out to the support email address they keep responding to these reviews with as well and they've been unresponsive. This is not the way to manage customer support, and checking in on missing cashback after 7 months is not unreasonable.

They don't respond to inquiries and then close the inquiry because it sat for so long without a response. Meanwhile, they owe me almost $200. Unsure if they're incompetent or just thieves. Use any other service.

I made a purchase using their cashback service on October 9, 2019 at Brownells and was promised 7% cashback. I have contacted Lemoney 11 times and they keep stalling me telling me that they haven't received a reply from the merchant. I sent them copies of my order confirmation and invoice on January 28th, 2019. The order number is 63304801. I filed a case with the BBB and their lame reply was that they haven't been paid yet. Lemoney has had nine months to secure their commission. They have done nothing during this time frame. They still list this merchant on their website with cash back. If they were not receiving payment they would have canceled the relationship long ago. I provided proof of the purchase including order number, delivery confirmation, and purchase amount. The click was registered on their system. There is no reason why they would not have been paid. I have wasted too much time on this transaction and it shows how unimportant a customer is valued at this firm. I'll avoid this firm in the future and I strongly encourage others to avoid them too. Update 11/6/2020: After more than one year this bucket shop operation has done nothing that they promised. I haven't received any cashback even after filing a complaint with the BBB. All they do is stall and say they're waiting for a reply from the merchant. Can any reasonably prudent person believe that Lemoney needs a year to verify the commission. They provide nothing but lies and excuses and should be avoided at all costs. There are too many decent cashback sites available to have to deal with a bucket shop like Lemoney. Avoid!!!

Made a purchase on Newegg through Lemoney, but did not get any cashback.

Do not like this "cash back" program at all. Terms and conditions are confusing and contradictory. As such, I have made numerous purchases through them and not gotten anything back on most. Even if you click through just to see what the money back or turbo percentage would be, it records your click and lists it as "waiting" for eternity. You have to accrue $$20 to cash out. In more than a dozen clicks and many months on the app, I have earned 53 cents. Not worth the time or frustration. And they don't have an app, so all has to be done via browser. Use Mr. Rebates, TopCashBack, Rakuten, Shopkicks, or Swagbucks instead.

Complete garbage. Not even close to what is promised. Waiting time is like 6 months. Don't waste your time. Take a lower cashback rate at Rakuten or Top Cashback.