Leland's BarnsReviews of lelandsbarns.com

This is an update to my previous review - Don't walk run review made on Oct 3rd. It is Oct 25 and our new shed was delivered this morning. Yes the one-2 weeks was 3 but we did get the shed. It did not have the insulation that we had previously ordered but we knew and agreed to that. The reason for the 2 stars is we did get a shed at last but how can their management think that the correct way to handle a situation is to raise your voice at a customer and then hang up on them like a child? The response to the previous review was that they reached out to us when in fact my husband made not one but several phone calls and Mr Looney refused to take his call leaving the poor receptionist to try and explain how long it would take to get our money returned. When Mr. Looney did at last take the call we were told not to make any more bad reviews and they would deliver our shed, top priority, Not one time has management called to apologize or offer to help in any way. I understand that Mr. Barnes has family in Puerto Rico and that is very upsetting but guess what so do we. My family also has a retail business and if we treated our customers this way it would not have lasted for the last 57 years. But then again we were taught that if there was a problem you reached out, kept the customer updated, and never NEVER raised your voice and always behaved as an adult with dignity. So if you want a good quality shed, very very very poor customer service but a great receptionist this is place for you.

I ordered a 8 x 12 Garden Shed. My sale man told me that someone from Leland would call me 2 or 3 days after I ordered to let me know how long it would be to have my building built and delivered. No one called. I called my sales man and was told that my order was in production and someone will call me. Two weeks later, still no call, so I called that Leland number I found of the web and asked for info on my order. Again, I was told it was in production and it will take 6 to 8 weeks for my shed. Two days later a delivery man called and asked if he could deliver the next day. WHAT? The deliver didn't happen for almost two weeks later, mainly because of the weather. BUT, after the delivery guys left and set the shed as I wanted, I noticed white paint dots all over the front. Like on the doors. And inside there is a nail that was only half hammered in, like it was used as a hook or something. To me, the shed that was delivered was not one that was just built as I was told would be, but one Leland had around. If so, I'm OK with that, but I'm not OK with the white paint dots all over the doors. This is my third order with Leland and I have to say it was a bad deal.

It has been the most emotionally thing i have been through. Do to Texas weather and trying to get my house delivered to my property i am mentally drained.

The salesman said he ordered building and gave a day it would be delivered so i took off work to be here.wasnt delivered.called salesman and he gave another date.called him back.he said i lost the paperwork.HE NEVER EVEN PLACED THE ORDER.so had to drive 30 minutes there to reorder.he said money would be taken out the day of delivery but it was taken out a week before.finally delivered on a day i had surgery,.the building was like i ordered but i will never go thru the dealer in jacksonville tx again.and definately let everyone know not to deal with that salesman.

The guys who delivered the building were great. They went out of their way to get the bulding in place and level. Now two weeks later I am sorry I purchased the building. The plywood on the floor is drying, and gaps are appearing at all the joints.

I ordered a ramp to go with my garden barn and it was not delivered with the barn. I've called and told them that the ramp was not delivered and they said they will put out a order on it but it has been a week in a half and still nothing. But they have sent a invoice for the first payment without resolving the ramp.

received two contracts tried to get a answer and no reply until i sent a email to the main company. i like the building but the customer service needs lots of improvement.

Building not delivered when promised, then delivered at last minute before I canceled the order. Karen very unfriendly, unhelpful with an attitude of " Well what do you want me to do ". Building is good quality but beware of the customer service.