Le Labo FragrancesReviews of lelabofragrances.com

Service client exceptionnel!

I love the fragrance company. I bought an item and it got damaged and they replaced it for free. I recommend the scents out the country. Thank you Le Labo for your amazing service.

would like to highlight the service and professionalism of Marta, employee of Le Labo (COURTE INGLÉS DE CASTELLANA / Madrid / Spain)). With her knowledge and empathy she made my wife and I opt for her products. Thank you so much Marta!!! We will buy again at Le Labo. Fran Roylo.

My best friend ordered, as a surprise, for my birthday a personalised perfume Another 13 #LeLabo. There was an issue with the delivery, from what I understood, but the customer service has been extremely efficient and responsive and so I have received my perfume which is above and beyond expectations. It combines jasmine & moss which leads to a fabulous fine & subtle fragrance that actually lasts all day. What a great birthday surprise ☺ Bottom line - this is going to be my new potion ❤🖤

My signature fragrance! I have been a huge fan of Le Labo for quite some years now. For Christmas my boyfriend bought me the 15ml Santal 33 however he accidentally hit it off the bathroom shelf and it cracked the bottle. I felt bad to throw it all away but there was still quite some product in the bottle. Unfortunately, I was not able to open the nozzle so I contact Le Labo for any help/advice. I was beyond impressed with their customer service. They got back to me within 1-2 days and were kind enough to send me a replacement. Juan from their office in NYC was a fantastic help. This only makes me want to continue to buy more of their products and share how great of a company they are!

Ordered a sample pack and unfortunately one of the samples had leaked in the box. After writing to customer service (had to do it twice, they’re a bit slow with replying) they apologized and sent a completely new box. I think that’s great customer service!

I currently own over a dozen fragrances. We have bought the "City" exclusive scents in New York, Los Angeles, London, Amsterdam and Paris - I have never been in love with a product or company like Le Labo. Expensive? Yep, you get what you pay for. Will never use another fragrance.