Le Labo FragrancesReviews of lelabofragrances.com

Un flacon à 295€ acheté sur un stand dans un grand magasin dont le diffuseur dysfonctionne ce qui occasionne des traces sur les vêtements. Après un échange avec le service client, je reçois un message m'indiquant qu'ils ne feront rien car j'ai acheté mes parfums à un revendeur ce qui est faux puisqu'il s'agit d'un stand Le Labo avec vendeurs de la marque. Pour des produits de cette gamme, cette attitude est inadmissible. Je déconseille

I first purchased Another 13 two years ago and absolutely loved the fragrance. Like the previous reviewer, I’d receive compliments frequently. The smell was fresh but with warmth and depth and it literally lasted for days. I noticed that it was quite an oily perfume. Fast forward to December 2024 and I went to Selfridges for a refill. The scent was completely different, it smells of cheap perfume and lasts minutes. left it a couple of months to see whether it changed, nothing did. I thought I’d got a bad batch and ordered a new bottle from le labo directly. Unfortunately, this is exactly the same as the refill. I’m so disappointed and can’t understand why it wasn’t stated in the product description that’s it’s a new formula as it clearly is. I’ve emailed le labo and requested a refund. I won’t be buying again and now need to find a different scent which I love as much as the original Another 13.

Sadly agree with other reviewers: this is a 'first-impressions-only' perfume brand. I tried several scents - all of them vanished in no time.

After having couple of small Another 13 testers I fell in love with the scent and invested in full size bottle. To my disappointment the perfume received was awful and smelled nothing like Another 13. Myself and others noticed nothing but sharp smell of cheap mens deodorant or room freshener - no intricate fragrance tones characteristic to Another 13, or even any tones whatsoever. First, it was suggested that perfume needs time to mature as it was freshly mixed. Its been 2 months since I purchased it, and no notes have developed. The perfume was picked up for investigation where it was deemed to be a "high performing" perfume and nothing wrong was found. I received a replacement which still smells awfully same. It must be a bad batch Le Labo does not want to admit. The perfume is so bad, it doesn't take chemist to figure out something went wrong during mixing process.

Never received the parfume !!!! Ordered a month ago !!! ANd a customer serveice that never answered to us !!! 200 euros !!!! Seriously ?!

Rotten service from Paris on line store. Package sent to wrong address in another part of France per the post office tracking. 4 emails sent to customer service and none replied to after 2 weeks. Do they have anyone reading customer emails ?

So no service type person in the Copenhagen store , he was so not helpful, why was he even there? no need to go to the flagship store there is better service in the department stores, which say alot. Love the products but the staff ?? Erik Copenhagen Denmark

Nous attendons mon cadeau de noël avec mon compagnon depuis un achat effectué sur la boutique en ligne le 14 décembre car le site assurait une livraison avant Noël . Le paiement a bien été effectué, cependant aucune nouvelle du labo. Concernant le suivi de commande, un message indique qu’aucun moyen n’est disponible pour vérifier celui-ci. Nous avons envoyé maints e-mails au service client, sans aucun retour de leur part. Nous sommes le 24, il est 17:00, et je pense que ce sera un Noël sans cadeau pour moi. Mon compagnon en est vraiment navré. J’ai fait des achats sur Paris en boutique, je reste sidérée du niveau de qualité du service en ligne. Je reste dans l’attente d’un message … mais ma patience commence sérieusement à manquer.