Le Labo FragrancesReviews of lelabofragrances.com

Customer service is so poor considering the amount you pay for the perfumes. They do not respond to emails and postal service used is the cheapest option even though it is a premium brand.

I was captivated by Another 13 scent. A friend gave me a sample which was very lovely and the scent stayed nicely for a long time. For my birthday I treated my self to a little bottle for £70! They made it on the spot and advised me to start using it only after a week to let the alcohol wear out. I went on holidays and opened it only 2 weeks later. Still today after over a month all I can smell is alcohol and very little of a pungent fragrance that has nothing to do with ANOTHER 13. And it doesn't stay, thankfully in this case. They should revise the doses and or if they want to keep the fancy made on the spot mode, they need to make sure that people are properly trained and not just feeling entitled not to care because it's a temporary job which they'll soon leave. I feel furios and robbed.

As a 15+ year fragrance collector, I'm extremely disappointed. My Santal 33 turned after minimal use - harsh alcohol overpowers the fragrance notes. This has never happened with any perfume in my collection. At ~$300, I expected better. Le Labo deflected me to the retailer (Skins Cosmetics), who had already told me to contact Le Labo. Classic runaround - nobody takes responsibility. The bottle is nearly full because it's unwearable. For this price, you'd expect a brand to stand behind defective products. Instead, you get passed back and forth with no resolution. Save your money for brands that actually back their products and value customers. Very disappointing from a "premium" fragrance house.

I’m deeply disappointed. I used to love this perfume — its performance and projection from 2018–2023 were outstanding. But the new bottles are completely different: weak, watery, and barely detectable. I tested three bottles (Qatar Duty Free, replacement, and one from London – batch C15). All performed the same — poor projection, no longevity. Le Labo clearly changed the formula or compromised quality. At $280, it’s not worth even $20 now. Avoid until they bring back the original formula.

I have worn the Le Labo fragrances for over 15 years and I must admit that I am deeply disappointed with the quality in recent years. Performance wise, the new formulations are much tuned down. The original formula used to be very long lasting. For example Santal 33 would last over 24 hours and I had a compliment almost every time I wore it. A lot of friends and family went out and bought it. The new formulation makes itself noticeable in the first few minutes and doesn’t even last an hour ! When I complained to customer services, I was told that maybe I have gotten used to the fragrance and so perhaps have a break - naively I bought a different fragrance - this time Fleur D’Orange and it behaved the same ! I was encouraged to try ‘Another 13’ as it’s a molecular scent and is to be used directly on the skin - however, the scent in this case also only lasted a few minuted if that. Interestingly, the sample I got in store lasted a lot longer. Given the price of the products and the image it portrays, it’s day light robbery! Le Labo is definitely not the brand it started out as. I feel let down and disappointed. The company has confirmed that the formulations have not been changed. Perhaps the company is now not using the same premium raw materials it used to.

Don’t even try wasting your money, you are better off buying some cheap perfumes, This is so bad, I bought lelabo another 13, it smells beautiful but doesn’t last long, complained and they replaced it for me, the replacement is worse, I can’t even smell it on my body at all, this is a rubbish brand relying on marketing.

This experience was so bad I felt compelled to warn others. I purchased Another 13 from Le Labo in Heathrow, expecting something unique and luxurious based on the price and hype. What I got instead was a bland, forgettable scent that fades within minutes. Honestly, it smells like expensive water, there is zero depth, zero projection, and zero staying power. You’re essentially paying for a label on a generic bottle. To make matters worse, the customer service was appalling. I reached out for help, hoping maybe I had a faulty bottle, no response for long time, had to chase couple of times to come back to me. When they finally replied, the tone was dismissive and unhelpful. No offer to make things right, just a robotic response that felt like they couldn’t care less. Le Labo sells you an image of artisanal craftsmanship and exclusivity, but the reality is overpriced mediocrity and arrogant service. Don’t fall for the hype. There are countless niche brands offering far better quality for half the price and with actual customer support. Avoid at all costs. Total waste of money.

I really liked the Eucalyptus 20 scent and bought a 100ml bottle. What a disappointment. It barely lasts a couple of hours on skin and completely gone without a trace after 4. I waited over a week (they recommend 3 days) before starting to use it and used samples in the meantime, so it's not a batch issue. For eau de parfum to last a measly 2-3 hrs???? at that price?? All my other perfume lasts most of the day and some can still be smelled on clothes after a wash, not this.I even asked other people to confirm that it wasn't just me being desensitised to scent I'm wearing but they confirmed what I thought. If a perfume lasts only a couple hours , someone is cutting corners and using cheap ingredients basically mugging the customers off. Never again