Le Labo FragrancesReviews of lelabofragrances.com

I ordered the Hinoki travel set as a gift. It arrived damaged by the delivery company. I got in contact with LeLabo and they rectified the issue immediately. I received a replacement within a few days. I really appreciate the great customer service.

easy to work with

Great customer service. Very helpful and quick to send me my new fragrance when my purchased bottle sadly broke. Thank you

I reached out to Le Labo about some of my candles turning yellow. They immediately responded and sent me 3 new ones with several apologies. The candles came quickly and look beautiful.

Very fast delivery to Latvia, secure packaging, quality perfume. I also received samples. Thank You.

I had an issue with my cologne outside of Le Labo’s control and their concierge responded within 24 hours and resolved my issue above and beyond my expectations. I am extremely pleased with their customer service.

I ordered a sample of all colognes and had one that was broken. I contacted the concierge to which they responded promptly by sending me a replacement. I have a signature sent " Another 13" and when I tell you it is magnificent. I was not disappointed when I got the other scents either. You all do a magnificent job please keep doing what you do. I'm gonna continue to be a shopper and promoter of your colognes. Millie Morrison

I absolutely love Le Labo. I have been to various locations in different cities, states, and even countries, and in each one I receive amazing service and their products are always outstanding. I even love their online store and am incredibly happy with their online customer service. I have used their shampoo both basil and hinoki for years, they feel and smell incredible on my hair. I always get compliments. The reason I am writing this review is because of my recent experience. I was studying abroad in Italy and got a perfume labeled to commemorate my time. I had it in my makeup bag, and it very unfortunately shattered. That was definitely user error on my end as the bottle is glass. I decided to try to contact them to see if I could even get just a partial discount, and they sent me a whole new bottle. It truly made me smile, not only because of the money, but because of the special meaning to the perfume. It was a scent that reminded me of my time abroad, and had my personalized message on it. I recommend Le Labo products to everyone I know, and will continue to do so.