risto
LEIBISH SCAMMERS ALL THE WAY
Just bought a stone from Leibish on ebay only to find they cancelled the transaction after the Paypal payment had gone through. Furthermore they sent me an intra-ebay email asking me to confirm the order was cancelled, which is not possible; the only option to check is the "I've been refund for this cancelled item" box. I did NOT hit that. I am in the middle of reporting them and getting my money back through ebay's guarantee, what a pain! Their excuse for cancelling the item was that they already sold it on another platform, a blatant admission to violating ebay policy. #scam
Response from Leibish & Co.Jun 24, 2015
So sorry that you had a bad experience. As you can see from our other reviews, every single customer that has ever bought with us in the past has been completely satisfied and we have addressed their every need. Since we sell on numerous platforms, occasionally there can be a bug in the system that the other platforms aren't updated in time (see this link: http://www.leibish.com/yellow-diamond/127ct-w-x-light-yellow-cushion-vs2-125544-18661 it was sold via our website before the Ebay order). However, as you saw in our correspondence with you, we offered you an even better diamond at the same price (at a significant loss to us) so that you would benefit from our mistake. Although you have not yet responded, that offer still stands since we hold customer satisfaction as our highest priority. In the meantime, we immediately refunded your money as per your request through Paypal. While we await your confirmation that you have received your money back, we apologize about the confusion.



