Placed an order and was immediately cancelled without reasoning
Response from Legion Precision Weapon SystemsAug 18, 2020
Please note, our legal stuff page and each item has a disclosure stating non ffl items must ship to the billing address.
So since you did notice it was cancelled immediately, but did not call nor email, only shows this review is because I seen the fraud from a mile away.
Do not be mad that we did not ship you free stuff. Just move on to the next website and see if shipping a product to the other side of the USA in relationship to the billing address will work.
LW
Lamar W.
Great fit
Great fit, feel, and look... changing all of mine out...3 down 8 to go
RS
Roberta S.
I think there should be more about my…
I think there should be more about my order, like some page that I could track my order and where it is located.
Response from Legion Precision Weapon SystemsAug 14, 2020
This is not what reviews are for. On the home page of my website, it clearly outlines leadtime. If you have a question about lead time, either call or send an email to check status providing we are past the lead time listed on the homepage.
CA
Cesar A.
DISAPPOINTED OPERATIONS!!!
An order was placed on 7/24, the parts ordered were non FFL. I contacted CS and they put my order on hold because I choose to send parts to different address, they then changed the status to fulfilling and CSR said order will be delivered the latest the following day, I did checked 4 days after and the order was still in same status. Then I checked with them again and they replied that order will take 5-7 days to ship and notice was in website. Well I went to website to find the note. And yes it was there BUT in dark RED background and BLACK letters is almost invisible and not legible. So then I decided to cancel the order and Carl Woodard Mgr. Legion Precision LLC who was NOT apologetic at ALL! or offer a solution like I will make sure it ships soon, he sent me a response of my request that order was cancel and money refunded. I searched and choose them because of reviews but seems like my order was NOT important for them. I will definitely make sure I share my bad experience. I went to an other vendor and gotten a better experience and did NOT hide behind the pandemia and exposed their lazy way to conduct business. IF your business has increased and have lack of help HIRE MORE PEOPLE!!! there are great TALENTED people out of work and will help you process orders and have happy customers, because ONE unhappy and dissatisfied customer is sharing a really disappointing story, ME! Please stay away from this place.
UPDATE! Just got the reply from John Doe and you can tell the way he expressed himself very unprofessional. He clearly did not read the post and went ballistic because is true what was written. I called 2 days after I placed the order because I needed to know what "manual confirmation needed " meant, and by the way I called and spoke with a female. And then we squared off that my ordered needed to be sent to billing address, then on 5th day order was still under fulfillment although csr, lied on shipping promise. A true bad business and yes you needed to apologize for your incompetence way to run a business.
2-UPDATE. Clearly this person lost his marbles. He can not stand one client writing an HONEST review and obviously taking the time to unmask his lack of professionalism. I have never had an experience like this where someone or perhaps owner is actually acting like a child. I will suggest one more thing, please learn how to cut/paste and adding your duplicated notes, this demonstrates AGAIN how LAZY and disorganized this business runs. Shame, Shame, in perspective, a BULLY, Lazy, disorganized, no customer service skills, unprofessional, and lastly taking extra time to THREATEN me to choose my words going forward. Is not someone who you need to speak with. I am glad I sent an email to have proof, without it I would look like him.
Response from Legion Precision Weapon SystemsAug 2, 2020
So here is the email chain between me and this customer.
order#9788
Trash
x
Legion Precision [email protected]
Thu, Jul 30, 8:26 AM (3 days ago)
to dayala03
This message has been deleted. Restore message
On our website it states shipping lead time is 5 to 7 days. Your order was placed on the 7-24-2020. Your order is in the process of being shipped.
Thanks
--
Carl Woodard
Mgr.
Legion Precision LLC
www.legion-precision.com
480-476-3006
Sent from Windows 10 mobile device
David
Thu, Jul 30, 8:35 AM (3 days ago)
to me
This message has been deleted. Restore message
Is it possible to cancel the order? Is unacceptable. Agent on the phone confirmed it was going to be shipped the following day yesterday.
--
David
Legion Precision [email protected]>
Thu, Jul 30, 8:41 AM (3 days ago)
to David
This message has been deleted. Restore message
Order cancelled and refund issued.
Thanks
Legion Precision [email protected]
Thu, Jul 30, 8:44 AM (3 days ago)
to David
This message has been deleted. Restore message
My bad order shipped yesterday.
Thanks
David
Thu, Jul 30, 8:45 AM (3 days ago)
to me
This message has been deleted. Restore message
No worries, thanks for the update! Do you have a tracking number?
--
David
Legion Precision [email protected]
Thu, Jul 30, 8:52 AM (3 days ago)
to David
This message has been deleted. Restore message
Sorry you put the wrong order number.
We cancelled the order and issued a refund after checking the order with your email address.
Thanks
David
Thu, Jul 30, 8:59 AM (3 days ago)
to me
This message has been deleted. Restore message
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet
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David
When you sent an email requesting the order to be cancelled and it was cancelled per your request, what would I need to apologize for? You should choose your words wisely going forward. If you placed your order on 7.25.2020 then called 2 days later, but seen our shipping lead time is 5-7 days, you clearly do not realize that we are still within the 5-7 days to ship. Today being day 6 since you placed your order and left a review. If you did not want your order cancelled, you should not have sent an email requesting such.When you sent an email requesting the order to be cancelled and it was cancelled per your request, what would I need to apologize for? You should choose your words wisely going forward. If you placed your order on 7.25.2020 then called 2 days later, but seen our shipping lead time is 5-7 days, you clearly do not realize that we are still within the 5-7 days to ship. Today being day 6 since you placed your order and left a review. If you did not want your order cancelled, you should not have sent an email requesting such.
CL
Craig L.
Good experience with company
Good experience with company
SP
Samuel P.
Cant complain
Cant complain
LL
Len L.
Great Product and fast service
Great Product and fast service. will buy from Legion again.
