customer
disappointed
The heart pendant is expensive and defective. I’ve reached out numerous times for help by email and called internationally twice. There were no instructions with the pendant, glue or an ash filler. I had to call and email about that twice. When I asked for a diagram twice I didn’t get one so I sent pictures. There clearly is no screw in the back to remove and place ashes inside. Disappointed - I was so excited when I found this online.
Response from legendURNMay 13, 2019
Dear customer, Thank you for your review. We received your emails and answered them as we could best for getting to know the exact problem of the pendant and explaining how to fill the pendant. We asked for the pictures, because of being able to visualize the problem. When we could not be sure, seeing the pictures, if not possible to be opened and how, we gave you the opportunity to receive a new one, but unfortunately this would not be with you in time for you. So we refund the amount paid. About calling: it is an UK phone number, so you do not have to pay extra for international calling. Best regards, legendURN