Legendary USAReviews of legendaryusa.com

Totally bogus. The motorcycle jacket reviews on their site are very obviously written in-house. Embarrassingly bad. I've been riding all my life and never met a rider that sounds like the cartoon stereotypes they portray in the reviews. What passes for horsehide they describe as "buttery soft". There isn't a motorcyclist alive who wants this. Thin substandard product. A couple friends of mine have the original jackets which were pretty good, but this is ridiculous. Avoid at all costs.

I should have read the reviews about this company before ordering. I ordered a jacket and waited for close to a month to receive it and have been told throughout this time that the item is still in production. I decided to finally cancel my order and the response I received was "The item is still in production but you will be charged a 10% stocking fee". Note that the restocking fee in this case is for an item that does not even exist in their stock. And it was not a special or custom order. If you want to receive what you ordered and not be penalized for not getting it you should stay away from this company.

I wanted to exchange an item and they were charging me $15 more to exchange them plus postage! I will never buy from them again rip off

Ordered a military style sweater. The sweater was made in India (haha, Legendary USA, right). The quality of the material was poor, and it smelled with a particular odor that was worrisome. I tried to return it for a refund, and I was told that only store credit was available. Of course I did not look at the fine print in their legal document before I ordered this item. I will gift it to someone. Money lost, and the burned hand teaches best. Marlon Padilla, Dallas Texas

I placed an order on November 30, 2022, it is now August 31, 2023, and I have not received the $486 jacket that I ordered. The $42.99 Jacket Liner shipped to me, but there was no jacket. Customer Service has told me many different things, that they were back ordered, that they are coming in next week, and all of it is nonsense. They've stopped responding to our requests for the jacket that we paid for, and was a Christmas gift by the way (in 2022). The last time I spoke to them, they said they would only give a store credit. Why would I want a store credit when they won't ship you what you ordered? This is a fraudulent company and I suggest you take your business elsewhere.

Even eBay, who gets a 1.07/5 star rating from customers on the better business bureau website (eBay knows who to bribe) comes away with an A rating. LegendaryUSA gets a solid F. Now the BBB itself can't be trusted. But the complaints are legitimate.

I bought this back on May 31st. This was a Father’s Day gift so I figured that it would be more than enough time to arrive, seeing this website states SHIPS in 1-3 business days. WRONG. I have made numerous of calls asking why this order has not been filled. I was told the same thing every time. “It would be shipped tomorrow” After seeing it still hasn’t been shipped I made more calls. Told literally the same thing. I told them I’ve heard this multiple times and was frustrated at this point. They told me they would escalate my call to handle this matter and I would receive a phone call back. No call at all. I called AGAIN. Told the same thing. No one ever called me. As of 06/15 I called and told the SAME thing and she insured it would be shipped the following day. I asked to cancel the order! I’ve never been ran through circles after purchasing anything. Thanks For ruining my Father’s Day gift. Will never recommend this website. So I ordered straight from the manufacturer.

I regret writing this review because I am a prior customer of Legendary USA and my experience was positive in the past. I reached out to customer service today hoping to speak with a staff member regarding my Schott leather jacket which I had ordered on 03-29-2023. According to the website the size and jacket was available for immediate shipping in 1-3 days. Since the jacket was in stock I was hoping to use it for an upcoming ride. When I called customer service an overseas operator told me the jacket was being made and at least 1-2 weeks before being shipped. I was disappointed to say the least especially since it was “In stock” and shipping in 1-3 days. I told the operator I was very disappointed and needed to know accurate information on shipping or I would have to cancel. She said she would talk to the manager and get back to me. I also sent this on a chat with legendary USA to try and expedite what happened with my order and to provide accurate and true details on when to expect my purchase. The response I got back was basically that the manager said your jacket was “weeks” away and I would receive notification on the CANCELLATION of my order. The communication disconnected and a callback to customer service was not answered by the operator. I felt customer service had gone downhill. I get that when you order something out of stock there would be a wait. No problem, however when it is IN STOCK your expectations are you will receive your purchase in a week or so. I was very dissatisfied and disappointed to say the least. A good company would at least apologize and do their best to make your experience positive and provide accurate and timely response on when to expect your purchase. UPDATE On 04/01 I was contacted by Legendary USA customer service as well as the owner, Chris. Customer service apologized for the delay and explained that inventory updates weekly and unfortunately my jacket would need to be obtained from Schott around July. Owner Chris offered a discount for this inconvenience was very cordial and professional. I adjusted my initial rating based on Legendary USA keeping me informed and providing me with an accurate update on my purchase. I am hopeful this will be another excellent outcome from Legendary USA. Thank you to all at Legendary USA.