Rod H.,CEO G.
Customer Service well beyond expectations!
Being a "trademark novice" I applied for a trademark myself and made a mistake on the application that I had no knowledge how to fix. I procrastinated on the response to USTO regarding the discrepancy until one day before the deadline. I then took a chance on some email solicitation from a company called "LegalHoop" the evening before the response deadline, paid $149 just knowing that it would disappear into thin air, explained my deadline desperation, and to my surprise, Vicky responded by email almost immediately with a fix. The next day, when USTO's deadline date passed, I received a message from USTO that my problem had been resolved and my application was accepted. To my immense delight, I received my trademark document in the mail a couple of weeks after. I really, really, really haven't received this level of customer service from anyone, any business, at any time in my life! I sent a message to Vicky profusely thanking her for prompt action in the matter. She responded simply by saying "You said it was an emergency, didn't you?"
Response from LegalHoopFeb 5, 2022
Hello Rod, Thank you so much for your review. Your feedback means a lot to us and we appreciate you taking the time to let us know you had a great experience with LegalHoop! We appreciate your business and we hope to work with you again in the future. Sincerely,