Legacy Online School is an accredited K-12 Online School Legacy- Elementary, Middle, and High School- Live teaching in small groups- US Certified Diploma upon graduation- State-Accredited Curriculum- Certified Teachers- Personal Learning Support Specialist (LSS)We are committed to providing comprehensive, dynamic, and top-tier education for students worldwide.
Legacy Online School (legacyonlineschool.com) has 40 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
legacyonlineschool.com
Website
legacyonlineschool.com
Category
School & High School
Location
St. Petersburg, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Overall a good experience so far. School year just start and the staff has been very helpful and tentative. Look forward to the rest of the year.
Response from Legacy Online SchoolAug 26, 2026
Thank you for sharing this, it means a lot to read. Switching a child to a new format after a hard stretch at school takes courage, and hearing that your daughter found her confidence again is the best thing our team can hear.
We will pass your words on to her teachers. Keeping students engaged so they never get the chance to drift is exactly what they aim for, and it is good to know it is landing.
Here is to a strong second year. If you ever need anything, we are at [email protected].
Legacy Online School
DA
Dawn A.
1/5 stars
1/5 stars — Beware: Failed to deliver promised 1:1 support for my daughter’s IEP
I enrolled my daughter in Legacy Online School’s 1:1 program specifically because she has an IEP and needed dedicated support to catch up on gaps that public school never addressed. Before enrollment was even finalized, she was evaluated by two different teachers on separate days, one hour each, to determine what type of course structure would best support her. After the second evaluation, it was determined she needed 1:1 instruction. This should have been a well-supported placement from day one. Instead, it was one failure after another.
Rather than starting 1:1 classes on 8/17/26 as planned, we instead met with the assigned 1:1 teacher and an LSS (Learning Support Services) team member to go over my daughter’s academic needs, with the understanding that this meeting would allow the teacher to provide correctly targeted support starting 8/18/26.
On 8/18/26, the teacher showed up completely unprepared — randomly clicking through games and videos from the online lesson with no actual instruction behind it. To make matters worse, she wasn’t even able to get the educational videos to play with sound and couldn’t figure out how to adjust the settings so my daughter could hear them. My daughter never received real 1:1 teaching on the lesson skill, and none of the assigned lesson work was completed. I told myself it was just a first-day adjustment and that things would be more structured going forward.
Instead, on day 2, the teacher didn’t show up at all. When I called to find out what was going on, I was hung up on — twice — before I could reach anyone. I finally emailed the LSS team out of frustration and received a callback apologizing and promising a new teacher would take over effective immediately for day 3.
Day 3 arrived, my daughter logged in on time for her new teacher’s 1:1 session — and again, no teacher showed. At that point I’d had enough and emailed enrollment to withdraw her.
For a program that specifically evaluates students and markets itself as providing individualized instruction for those who need it most, this was a complete breakdown in preparation, communication, reliability, and basic follow-through. If your child needs consistent, dependable 1:1 support, I would strongly encourage you to look elsewhere.
Response from Legacy Online SchoolAug 31, 2026
Thank you for laying this out in detail. We are not going to explain it away. A missed start, a teacher who was not prepared, two sessions left unattended by staff, and calls that got dropped before you could reach anyone. That is our failure, and we understand why you withdrew.
This has been escalated to our Learning Support Services lead and our academic director. We are reviewing the teacher assignment for this placement, our backup coverage when a scheduled teacher does not appear, and how your calls were handled. Please email [email protected] with "Trustpilot" in the subject line so we can resolve the billing directly with you.
We are sorry. You told us exactly what your daughter needed and we did not deliver it.
Legacy Online School
CU
customer
Choosing Legacy Online School was the best decision we made
My son has been attending Legacy Online since the beginning of the year and the courses and services has been SUPERB. We experienced a financial set back in June , which disrupted my son's service. I reached out to the staff informing them of the issue and when we could resolve it. The Legacy Online staff did not hesitate in ensuring my son was able to pick up where he left off in his studies by renewing his subscription. We were so grateful for their understanding and amazing assistance! It really showed me how much this school cares about their families and students!
Response from Legacy Online SchoolAug 26, 2026
Thank you for this, and thank you for being open about the rough patch in June. Things like that happen to families, and no student should lose their place in the year because of it. We are glad your son could pick up exactly where he left off.
It is good to hear the courses have been working well for him too. We will pass this along to the team who helped you.
Wishing him a strong year ahead. We are always at [email protected] if you need us.
Legacy Online School
EJ
Earnesta J.
Extremely Disappointed – Great Sales Pitch, Zero Real Support
I am beyond frustrated with my experience with Legacy Online School and deeply regret choosing this platform for my children.
During the initial enrollment process, their team was attentive, constantly reaching out, following up, and always readily available to answer questions. However, the moment enrollment was finalized, that level of service completely vanished.
I was never even given access to a parent portal—my children were simply tossed into classes without my knowledge or approval. To make matters worse, they have my children's profiles and assignments completely mixed up. When you try to rectify these major issues, it is impossible to reach an actual human being. Every single phone number I call leads to an AI assistant that claims it is transferring the call to a live support agent—only for the line to disconnect every single time.
Being unable to reach a live person when your children's education and records are messed up is completely unacceptable. At this point, it feels like a total bait-and-switch scam.
Response from Legacy Online SchoolAug 17, 2026
Thank you for taking the time to share this, and we are truly sorry. Your frustration is completely justified.
We want to be transparent about what happened. This year we received a significantly higher volume of enrollments than we had planned for, and parts of our onboarding infrastructure did not scale with it, automated enrollment emails were delayed or failed to send for some families, our phone lines were overloaded, and our support team fell behind on responses. None of this is your fault, and we know an explanation is not an excuse: it is our responsibility to be ready for the families who trust us.
Please don't worry about your refund and it will be processed in full. Our team is already handling your cancelation, and we will make sure it is completed promptly. If anything is unclear along the way, please email [email protected] and reference this review so we can prioritize your case.
We are actively fixing the root causes right now: repairing the email automation that delayed onboarding details, adding callback queues so calls are returned instead of dropped, and expanding our support capacity so every family gets a timely, personal response. These changes are already underway, and we are confident the experience will be meaningfully better because of what this season taught us.
Once again, we are sincerely sorry we let your family down, and we appreciate you holding us accountable.
— Legacy Online School Team
D
מרחב בית קהילתי לחקירה. ל.
think it's a scam
There is always someone to answer you untill you pay. Then - it's a kind of magic: they all dissapear.
Today was supposed to be my son's first day of school. We got no links to join classes (probably no classes anyway), no schedule, nothing.
No one answers the phone, emails or whatsapp.
unfortunately, we have come to sadly realize we fell for a scam.
Response from Legacy Online SchoolAug 17, 2026
Thank you for taking the time to share this, and we are truly sorry. Your frustration is completely justified.
We want to be transparent about what happened. This year we received a significantly higher volume of enrollments than we had planned for, and parts of our onboarding infrastructure did not scale with it, automated enrollment emails were delayed or failed to send for some families, our phone lines were overloaded, and our support team fell behind on responses. None of this is your fault, and we know an explanation is not an excuse: it is our responsibility to be ready for the families who trust us.
Please don't worry about your refund and it will be processed in full. Our team is already handling your cancelation, and we will make sure it is completed promptly. If anything is unclear along the way, please email [email protected] and reference this review so we can prioritize your case.
We are actively fixing the root causes right now: repairing the email automation that delayed onboarding details, adding callback queues so calls are returned instead of dropped, and expanding our support capacity so every family gets a timely, personal response. These changes are already underway, and we are confident the experience will be meaningfully better because of what this season taught us.
Once again, we are sincerely sorry we let your family down, and we appreciate you holding us accountable.
— Legacy Online School Team
DA
Danny
Inadequate Services
They are always late for scheduled appointments. Legacy was a no show to 4 appointments to schedule my son’s classes. When AI transfers your call to any of the teams, it hangs up.
We really wanted to try this school. We have scheduled and fought for 2 weeks to get this completed. Very disappointed
Update 8/14/26 scheduled meeting at 9am and 2pm and no show from legacy. Scheduled another 4pm just in case. No one reaches out etc.
Response from Legacy Online SchoolAug 17, 2026
Thank you for sharing this, and we are truly sorry, missing four scheduled appointments is unacceptable, and we understand how frustrating two weeks of fighting to get a simple thing done must have been.
We want to be transparent about what happened. This year we received a significantly higher volume of enrollments than we planned for, and parts of our systems did not scale with it. The call transfer issue you describe is a real technical fault we have identified, when our AI assistant routed calls to a team during peak load, some of those transfers dropped instead of connecting or queuing. Scheduled onboarding calls were also overbooked beyond our team's actual capacity, which is why appointments were missed without warning. None of this is your fault, and an explanation is not an excuse: it is our responsibility to be ready for the families who trust us.
We would like to make this right and get your son's classes scheduled properly. Please email [email protected] and reference this review so we can prioritize your case — a specialist will personally confirm a time and show up to it. If you have decided to part ways instead, we completely understand and will support whatever resolution you need.
We are actively fixing the root causes right now: repairing the call routing so transfers connect or offer a callback instead of dropping, rebuilding our scheduling process so meetings are only bookable against real staff availability, and expanding support capacity so every family gets a timely, personal response.
Once again, we sincerely apologize for letting your family down, and we appreciate you holding us accountable.
— Legacy Online School Team
DE
Devon
The learning specialist conducted the…
The learning specialist conducted the lesson well and she made me feel reelaxed which helped me do the demo lesson with ease. Her feedback was also very constructive and helped me reflect on what I need to improve on.
Response from Legacy Online SchoolAug 26, 2026
Thank you for sharing this. It sounds like the demo lesson could have felt stressful, and it is great that our learning specialist made it easy instead.
Constructive feedback that actually helps a student improve is exactly what we aim for, so it is good to hear it landed that way for you.
We hope to see you at Legacy soon. If you have any questions before then, reach out to us at [email protected].
Legacy Online School
DA
david
It’s been overall a pretty good…
It’s been overall a pretty good transition for my son.
Response from Legacy Online SchoolAug 26, 2026
Thank you for the five stars, David. Transitioning to a new school is a big step for any kid, and it is great to hear it has gone smoothly for your son so far.
If anything comes up as he settles in further, write to us at [email protected] and we will help right away.
Legacy Online School
