Laura F.
Great before you pay, hard to reach after
Before enrollment, everyone was helpful and quick to answer. After I paid for the full year, that changed completely. My daughter is coming from an international IB school, and the school knew this from the start. I was told the LSS team would evaluate her credits after enrollment. Only after I paid was I asked to pay around $200 for an external evaluation through Scholaro, with extra fees to get it faster. I paid it. Weeks later we still don't have a final graduation plan, the same questions are being asked again as if nobody read our earlier emails, and my latest email has gone unanswered. I also called the school today. A person finally answered, was clearly unwilling to help, and hung up on me. Just like that. The school feels full of AI. We get long automated messages that don't answer what we actually asked, and I wouldn't be surprised if the replies to reviews here are written by an AI agent too. I imagine the few staff members are overloaded by the demand and by a bottleneck the company created itself, and I honestly sympathize with the precarious conditions they seem to be working in. I hope management reflects on this and makes better choices, both for their staff and for their students. But my daughter still needs to study, and I paid for a service. My advice: do not pay for the full year upfront. Once the payment is made, they really seem to disappear. If you are considering this school, I would suggest choosing another one so you don't end up in the same situation as us.




