Leesa SleepReviews of leesa.com

not much to say, came home and mattress was there.

The ordering and delivery processes went smoothly enough overall. However, there were a few glitches. There was too much communication during the waiting period that was useless. Our order consisted of two platform beds and two mattresses. We were told that the pieces would be coming from different locations (I presume that meant different factories or warehouses). The pieces would be consolidated in one warehouse, and then we'd be contacted to establish a delivery date. We then received updates each time one of the four items moved from one step to another as it progressed toward the consolidation location. These updates were not helpful though, because the updates did not distinguish which item was being updated, nor what the move meant in terms how much longer it would be until final delivery. These updates would have been greatly useful, however, if the FedEx tracking link that was included in each update worked. Unfortunately, each of the many times we clicked on the link, we got this message: "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." We also experienced a problem with the billing process. We received a receipt for our purchase that literally did not add up. In addition, the receipt indicated that we had been overcharged by $240. After discussing this with a Leesa rep, it was determined that the receipt had failed to display a cost item, but did include the item in the total calculation. The result was that we were not overcharged. We paid for the "White Glove" setup service. This consisted of fellows assembling the platform beds, and unpacking the mattresses and placing them on the beds. In addition, the service takes away the old mattresses. However, metal bed frames are not removed. This service went very smoothly. Overall, our experience with purchasing a Leesa bed and mattress was fine and I'd give it a 4.5. I cannot personally speak to the comfort of the Leesa bed and mattress. I purchased them for my adult children when they come to visit. However, they specifically requested these mattresses, so I think that has to be a thumbs up and five stars for the Leesa's products.