Leesa SleepReviews of leesa.com

On the more spendy side for a kids mattress but worth it to be able to sleep in bed with them if needed. Easy to unpack and shipping was fast.

I ordered a mattress on 18 August and still have no information on a shipping date. If it doesn't ship today I may try to cancel the order.

It's a very good company and they handled my return very well, although it took about 6 weeks for them to pick up the old mattress. I am not happy with the quality of the mattress. It is supposed to be firm but it's very squishy and if someone moves, the other feels it. Bummer.

First of all, I have no complaints regarding the product. It seems to be well made but I haven't had it long enough to comment on any other aspect. My suggestion for improvements are in two areas. One is quality control. I ordered two twin XL mattresses. They sent me two regular twins. This mistake cost them over $2500 and added a couple of weeks to the time before I will hopefully receive the product I ordered. This is $2500 that will eventually be paid by other customers. The second suggestion would be to improve customer contact regarding the processing of the replacement claim. As expected, they required photographic evidence of the box used for shipping and the actual tags on the mattresses. After providing these, I heard nothing from the company. It would be good to know that they received the photos, that they were satisfactory, and what the next steps/timetable would be. Instead, I had to initiate another call to customer service to get clarity on the status and timetable.

The frame was very hard to put together with holes and plugs/nails not easily fitting together. Instructions say that the fit of holes/plugs should be snug and may take effort to put together, but it was harder than it should have been to assemble, especially for 2 adults.

My Leesa box arrived with one of the ends open. Box could not handle such a heavy item during transport. Not sure if paperwork came with the product since the box was open.

I was supposed to receive two free pillows in addition to the twin mattress. But didn’t get any. I feel disappointed and deceived.

Is okay Yes, I received my order.