Leesa SleepReviews of leesa.com

I have slept on their king hybrid for 35 nights now and hate it! I wake up with a sore back and neck. Since I am well within the 100 night return window, I thought I could return it with no issues- WRONG!!!! Initially, they sent an email stating that someone would respond to my concerns. Then, I got a second email from a customer representative asking what my problem is, what type of foundation the mattress is on and what I have on top of the mattress. I answered all their stupid questions and haven’t heard back since. I have filed a complaint with BBB, left multiple complaints on their Facebook page and sent multiple emails and nothing. This mattress feels crappy and is too firm for me. It’s like sleeping on a board with a tiny bit of cushion. I will NEVER recommend them and have learned a valuable lesson- never buy a mattress without testing it out first. Now I am stuck with an overpriced piece of junk. Think twice before buying any of their products. It seems like some people have good experiences with this company, but if you aren’t as lucky, you will have many sleepless nights!

The mattress stopped giving support after one year. It is no longer firm where we sleep.

The Lessa mattress is good. However, I do not recommend the buying from Lessa because of their poor customer service and they do not honor their referral program. A friend referred me to Lessa and Lessa has not paid him for refering me. Lessa is ignoring my messages and is unhelpful. Since they lie about their referral program, what else are they lying about? I do not recommend buying from Lessa. Look elsewhere.

FYI This is a review of the company and not the mattress. My daughter bought the Leesa mattress and it was never delivered to her SF address. Despite repeated phone calls to Leesa and to UPS the mattress sat in the UPS warehouse for a week. Finally she drove to the UPS warehouse and picked it up herself. NO help loading it into her car and no refund for service not rendered.

I ordered a Leesa mattress and foundation (Leesa Platform Bed). Leesa's 'white glove service' which takes the mattress out of the box and assembles the Leesa Platform Bed is XPO logistics. The first Leesa Platform Bed that they delivered was broken. So I contacted Leesa and arranged to have a replacement foundation delivered. UPS delivered the second Leesa Platform Bed in a box. I didn't hear anything from Leesa or XPO about assembling it. So I called Leesa's customer service. I was told Leesa's 'while glove service'/XPO would be reaching out to me to schedule an appointment to put together the second Leesa Platform Bed. A month after I initially ordered the mattress and Leesa Platform Bed (I've been sleeping on my couch the entire month because the mattress is on top of the unstable Leesa Platform Bed and I live in a small apartment), the 'white glove service' sent me an email at 6:05 am Sat morning saying they would be coming by my apartment b/w 8 am - 12 pm that day. Then they sent me a text at 6:07 am saying my appointment had been confirmed. I was asleep and it woke me up. However, I didn't read the text and I went back to sleep. Then, at 7:20, I received a phone call that woke me up again. The call was from the driver who told me that he would be at my apartment in about 30 minutes to put the replacement Leesa Platform Bed together. I was not at my apartment! I told him I would need more lead time. I then called back about 10 minutes later and said that I could be available later in the day if he had time to do the stop later during the window. I tried him several times during the next 2 hours, but couldn't get him and he didn't call back. So I tried XPO at 1 pm (the delivery company/ 'white glove service') after looking their customer service number up online (1 (844) 742-5976). They said he was on route and there was only 1 customer before me. I called back at 3:30 pm and was told the EXACT same thing! He never came. I waited the entire day and the 'white glove service' never came! First, it took Leesa two weeks to deliver the mattress and Leesa Platform Bed. The first Leesa Platform Bed was broken and unstable, so I never slept on it and immediately ordered a replacement. Then, it took Leesa an entire month after my initial order to even attempt to come by and assemble the replacement Leesa Platform Bed/haul the broken one off. That would be two weeks after they delivered the broken Leesa Platform Bed. But the attempt failed! Now, Leesa wasted my entire Saturday. I waited the entire day for them to arrive but they never came even though XPO said they were on their way both times that I called! This is the worst service I have ever received! I was just speaking with someone at XPO and they won't even let you call and set up a delivery window. You must wait for them to call you! Why does Leesa think that I am at their beck and call to have mattresses and bed frames delivered! I have a life! I have to work! I've been sleeping on my couch for a MONTH! DO NOT ORDER A LEESA MATTRESS OR LEESA PLATFORM BED!!! If you do, you might end up sleeping on your couch for over a month like me.

I purchased a king Leesa mattress in late April of 2017. Within eighteen months, it had started to sag terribly in the middle. I am a small woman - 5'4", no more than 120 lbs. This kind of disintegration is pretty remarkable. I did not and have not used my mattress in any way other than what it was made for: sleep. I rotated it religiously. Still, it sagged. I contacted Leesa via their online support system in late June 2019 and said: look, this is a problem. I've had a LOT of trouble actually getting them to respond, but when I did they asked for photos of something like 5 different set ups of my bed. I did what I could: I did their broom-across-the-mattress to show the indentation. It's pretty noticeable. It's very clear. What I am NOT able to do is rip apart my bed to show them the structure underneath. Nowhere on Leesa's website does it say I am obligated to use only a certain type of structure lest I void my warranty; this kind of effort on MY, the customer's, part is beyond unnecessary. A mattress company should be able to send people over to handle this for me; the problem is your product. The burden should be on YOU, Leesa. And I certainly do not want a replacement of this same junky mattress. I am pretty disgusted with Leesa's lack of effort to make this right. Top it all off? When I FIRST received the mattress? It had a ripped cover. It took nearly a month for them to send a replacement.

Feels like they've gone out of business. The mattress was okay, but too soft, so I'm trying to return it after 30 nights of sleep. I'm on my third day of leaving voicemails and have sent 5 emails. Also went onto instagram to try to reach them, but I've had zero response. It's as if they've shut down their organization.

UPDATE: Leesa refunded our white glove delivery fee and is sending the foundation, but it will unfortunately be Wednesday or later. So we have to sleep on the mattress on the floor until then. Hi, my husband and I placed an order for a Leesa Sapira King mattress a couple of weeks ago and FOUNDATION and paid extra for white glove delivery to remove our old heavy Tempurpedic mattress for us. This morning the delivery men showed up with a broken truck and were barely able to unload our mattress, but they were able to squeeze it out of a crack in the truck. They removed our old mattress from our bedroom and put it on the floor of our garage and told us they would “come back and get it” so now our old mattress is laying on the floor of our garage. My husband then disassembled the slats on our bed frame so that the new foundation could be installed, but they didn’t bring our foundation! They brought a small box with a bed frame in it, that we don’t need. So now what? They didn’t take our old mattress, nor did they bring a foundation for us to sleep on with our new mattress. Where the hell are we going to sleep tonight? The freaking floor? I am VERY angry and upset about this. To add insult to injury this morning, when I called the automated message on the Leesa customer service number said hours on Saturday and Sunday are 11 AM EST - 9 PM or whatever. I have been calling for almost 30 minutes now with no answer/a voicemail that says they should be open, but upon checking the website, one place says they don't open on Saturdays and another place says they are open. So which one is it? I have a feeling we are screwed without a place to sleep until Monday at least. UNACCEPTABLE. THIS IS NOT OKAY. If Leesa cares about their customers they should NOT be delivering mattresses on days that customer service reps aren’t available to help resolve delivery issues like this. This is unacceptable and I am so upset I am considering just sending the whole mattress back for a refund and going with a different brand.