Daren E.
Poor support after the sale
I bought 9 lights 5 years ago and 2 started failing at 4 years and 11 months. I called just after the five years warranty and they wouldn’t cover them. I said ok since you can’t cover them one week after warranty expired give me a discounted rate on new ones and when I got the quote they was no deal given. I can buy the elsewhere for the same price. I give them a thumbs down on customer support.
Response from LED Lighting SupplyFeb 11, 2026
Hi Daren, Thank you for your honest feedback. I am sorry for your experience and jumped on tackling it for you the moment I saw it this morning. While your lights were just outside the 5-year warranty period, we should have not left you in the dark like that. Tomorrow I'll be meeting with our team about approaching scenarios like these with flexibility and care. It’s clear we didn’t do that well enough here. That’s on us. Our CEO, Dwayne, personally tried reaching you multiple times today because we genuinely want to make this right. I’m also happy to work with you directly to find a fair resolution. If you’re open to it, please contact me at sales @ ledlightingsupply.com and we will prioritize solving this issue for you immediately. We appreciate you raising this concern. It is frustrating for me (as it is for you) that it took a review, but I hope we will have the chance to help you out and restore your trust. Sincerely, Cory VP of Sales Operations