MICHAEL F.
Customer Service experience
So far customer service is ghosting me. The tech line has no answering service setup. I just need a simple question answered and they are not available at all. ** I raised the stars to 2 as they actually called me back today. They couldn't help me hahaha but they said they will call me back with a tech. Let's see if they can better the rating. My order LFM133323 is still unsolved, they sent me an email with the basic instructions that already come in box with the product. Unfortunately those instructions say nothing about the white wire for dimming option. I'm going back to 1 star again. Sorry. Ok im going back and I'm giving them 5 stars. This is why. I feel that David my tech went out of his way to try to help me and that means alot. Installing these lights is not easy, and the connectors really need to be upgraded with professional connectors or they will disconnect. I was able to connect with some high quality t connects and the blinkers look and work perfect. The lights look really nice. I do want the dimming option and with my technical knowledge better not try myself, I got everything else working. Im going to have to go to an installer to finish the wiring again that's ok. They help me out, and that's what matters. I know it's a weird review but I wanted to show the whole experience. It started rocky but its OK. And it looks great. Its a good company.
Response from LED Factory MartAug 18, 2026
Dear MICHAEL FENNEL, Thank you for your honest feedback and for updating your review—we really appreciate you giving us a chance. We apologize for the trouble you had reaching us. To be upfront: our phone team handles general inquiries and orders, but they don't provide in-depth technical support. We realize this wasn't made clear, and we're sorry for any confusion. For technical questions, we have a dedicated specialist team. To get your case to the right expert, could you please reply with your order number? Once we have that, we'll investigate thoroughly and follow up with you directly. You can also email us at [email protected] with your order details—our tech team will prioritize it. We're committed to resolving this and hope to improve your experience with us.