LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart Reviews | Read Customer Reviews of ledfactorymart.com

LED Factory Mart reviews

798 approved reviews, newest moderated first

brittany C.
Jun 5, 2025
Exactly what I was looking for
Exactly what I was looking for. Fairly easy to install them, they are bright, the colors are beautiful and I love the option to change them with my phone. 10/10 recommend these lights!
Response from LED Factory MartJun 6, 2025
Dear Brittany Chase, Wow—thank you for this fantastic review! We’re thrilled to hear how much you’re enjoying your lights, from the easy installation to the vibrant colors and smartphone controls. It’s customers like you who make our work so rewarding! Knowing you’d give us a 10/10 recommendation means the world to us. If you ever need anything else or have ideas for future upgrades, we’d love to hear from you. Happy adventuring!
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Dale
Jun 5, 2025
Ordered lights for 2020 Jeep Gladiator
Ordered lights for 2020 Jeep Gladiator. Got lights for Wrangler and have been trying for two weeks to contract company to get a return and repurchase. Been going in circles with no resolution. One of most frustrating experiences I have had with a retailer.
Response from LED Factory MartJun 6, 2025
Dear Dale, We apologize for the inconvenience and frustration you have experienced with your recent purchase. We strive to provide exceptional customer service and it is clear that we have fallen short in this instance. We are committed to resolving this issue as quickly as possible and ensuring that you receive the correct lights for your 2020 Jeep Gladiator. Please accept our sincere apologies for the confusion with your order. Our customer service team is working diligently to assist you. We understand the importance of getting this resolved promptly and we appreciate your patience as we work through this. If you have not already done so, please contact us directly at [email protected] so that we can address your concerns as soon as possible. We value your business and are committed to making this right for you. Thank you for bringing this to our attention and for giving us the opportunity to correct this situation.
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Richard M.
Jun 5, 2025
Part arrived as presented
Part arrived as presented. However the base diameter is 3 or 4 millimeters bigger than the original. Can still make it work, the rubber cover has to be stretch a little. The light intensity is multiple times better than the "Best" Silvana bulb.
Response from LED Factory MartJun 5, 2025
Dear Richard Martin, Thank you for your fantastic review! We’re thrilled to hear that the light intensity exceeds your expectations compared to the Silvana bulb—that’s exactly what we aim for! We appreciate your note about the base diameter being slightly larger. While it’s designed to be compatible with a stretch-fit installation (as you’ve discovered!), we’ll definitely pass this feedback to our product team for future refinements. Thanks again for your support and adaptability—it means the world to us! Let us know if you ever need anything. Enjoy the upgrade!
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luis V.
Jun 4, 2025
has a damp stain
both headlights became wet inside has a damp stain
Response from LED Factory MartJun 6, 2025
Dear luis, We apologize for the inconvenience you have experienced with your headlights. It is not uncommon for headlights to become wet inside due to various factors such as temperature changes, condensation, or sealing. This can often result in a damp stain or foggy appearance. We understand how frustrating this can be and want to assure you that we will address this issue promptly. Our team will work to identify the cause of the moisture buildup and take the necessary steps to prevent it from happening in the future. We value your feedback and take your concerns seriously. Please rest assured that we are committed to providing you with top-quality products and services. Should you have any further issues or questions, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention and giving us the opportunity to make it right. We appreciate your business and hope to have the chance to serve you better in the future.
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Douglas H.
Jun 3, 2025
Shipping box was damaged
Shipping box was damaged. Packaging for lights had minimal protection. Pictures available. Lights appear to be undamaged physically but yet to install them. Hope they work and don’t leak
Response from LED Factory MartJun 6, 2025
Dear Douglas, Thanks for your feedback and are sorry to hear about the condition of the shipping box and packaging. We strive to ensure that all of our products are properly protected during transit, so it is disappointing to hear that this was not your experience. We are glad to hear that the lights themselves appear to be undamaged, and we hope that they work well for you once installed. Any problem please reach out to our customer service team so that we can assist you with a resolution. We take all customer feedback seriously and will be reviewing our packaging process to ensure that this issue is not repeated in the future. Thank you for bringing this to our attention and for giving our products a chance. We hope that you will be satisfied with your purchase once everything is in working order. If you have any further concerns or questions, please do not hesitate to contact us. Thank you for choosing our lights for your needs.
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Gary B.
Jun 3, 2025
Speedy delivery and easy to use online service
Everything was so easy
Response from LED Factory MartJun 3, 2025
Dear Gary Brewer, Thank you for your kind words! We're so happy to hear you enjoyed the speedy delivery and hassle-free experience. Making things easy for you is our top priority—hope to serve you again soon!
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JD T.
Jun 2, 2025
I’ve made 4 purchases from LED factory…
I’ve made 4 purchases from LED factory mart in total and each item is reasonably priced with superior quality and fast delivery.
Response from LED Factory MartJun 3, 2025
Dear JD Torralba, Thank you for your loyalty and trust in LED Factory Mart! We’re thrilled to hear you’ve had consistently great experiences with our pricing, quality, and delivery. Customers like you motivate us to keep raising the bar. Looking forward to serving you again soon!
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Todd T.
Jun 1, 2025
Very easy to use
Very easy to use , no BS !!!
Response from LED Factory MartJun 3, 2025
Dear Todd Thompson, Thank you so much for your kind words! We’re thrilled you found it easy and hassle-free—that’s exactly what we aim for. Let us know if you need anything else.
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