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Le Creuset (lecreuset.com) has 425 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Home Goods Stores · Shrewsbury, Massachusetts
Excellent
Home Goods Stores · MARLBOROUGH, Massachusetts
Average
Home Goods Stores · Mendon, Massachusetts
New
Home Goods Stores · Taunton, Massachusetts
Average
Showing 73 reviews with 5 stars · Clear filters
Marti
Unser Le Creuset Bräter wurde nach einigem Schriftverkehr inkl. Fotos und nach Versänden zum Hauptstandort ausgetauscht, durch das entsprechende alter konnten wir keine Quittung vorweisen, dies war jedoch auch kein Problem. Merci
Response from Le CreusetMar 26, 2024
Hello, if you are located in the US, please provide your contact information so that we can reach out to you. thank you
Katrine
Extraordinary Good service and quality! I have shopped several times and i have only good experiences. I have reached out for cleaningadvice when i accidentally burned some food in my iron pan and further product information than listed and they answer very helpful and polite. It is much more service than i expect and that makes me trust the company and will gladly shop again. I did one return because of a minor thing and that was no problem. Very Nice Customer service and high quality products. Easy delivery home on my door.
Response from Le CreusetMar 28, 2024
Thank you!
Adriana C.
They have the best customer service. Got my skillet replaced - they told was not eligible but they did by courtesy. Outstanding company. Very happy.
Response from Le CreusetFeb 27, 2024
Adriana, We thank you for your kind words and if you need anything else, please let us know. Have a good day.
Liesl
I bought a Le Creuset kettle in May 2022, it started rusting and I could no longer use it. I emailed Le Creuset, they responded quickly and requested that I send them photographs of the kettle and provide further details. They replaced my kettle. Fantastic after care service.
kathryn S.
I've had my 6 qt for over 30 years and loved it. Suddenly I noticed flaking of the enamel at the bottom. I applied for the warranty, sent pictures and it was determined that I caused the issue. I remember several months before making a brisket and I fell asleep and allowed the bottom to burn. Even though it was my fault, they sent me a brand new pot! Love this pot and this company!
Anette B.
Ich kann die negativen Bewertungen hier nicht bestätigen. Die Reklamation eines großen Bräters wurde innerhalb weniger Tage bearbeitet und der Bräter aus Kulanz ersetzt, obwohl der Schaden nicht als Garantiefall eingestuft worden war. Absolut kundenfreundlich!
Kachina W.
I am blown away by the incredible support that I received from Donna at Le Creuset, not only was she efficient and quick to solve my problem, but she went over and above to ensure that I was able to enjoy a Le Creuset product again .I cannot recommend her or the company enough and I will be sharing with everybody. I know about the incredible customer service and support I received. Thank you again Donna Sincerely Kachina Woolger
Response from Le CreusetAug 23, 2023
Hello Kachina, We thank for the kind comments and will pass them along to Donna. It's good to hear from customers that are happy with our customer service and products. Hope you have a great day.
Ginger W.
I had an issue with a Dutch oven that I got as a wedding gift in 2001. The customer service was exceptional. I couldn’t have hoped for better service. I own at least 10 Le Creuset cookware pieces that are over 20 years old and I use them everyday. Not all at once, that would be crazy. 🤣 Very happy Customer