Le CreusetReviews of lecreuset.com

Pan is defective. No response back from Le Cruset for months. No phone number to call. The number in their book is a cheap vacation package phone number. Do not buy from them.

Utilisation uniquement en basse température l email saute réponse du sav mauvaise utilisation garantie à vie sauf si on en a besoin

Terrible customer service. They’re not the best quality life time guarantee service. It’s a big lie. The cast iron I bought leaks water and they told me to decrease the heat to prevent the leakage. I was cooking rise, and sent the videos of the leaks and their answer was very annoying. I already cook the rise at low heats. The product isn’t worth the money at all and it will leak water all the time and make your stove dirty with oily water from the food leaking all the time..

Qualité déplorable et service après-vente inexistant…ne vous laissez pas avoir par les achats essai 90jours satisfait ou remboursé car vous ne voyez jamais la couleur du remboursement… je les contacte tous les jours depuis des semaines et rien… c’est HONTEUX pour une telle enseigne !!!!

In October, a chip came off the inside base of my Le Creuset Pot. I have had it for 10 years and expected to keep it for a lifetime. After interacting with their customer service several times and answering all their questions, they disappeared and will not reply to any follow ups. I do believe I have a warranty claim because this should not happen but they will not reply to me. It has been 5 months.

Worst customer service ever. Do not buy any pieces that come with glass lids!!! I bought a Halloween edition black stockpot with a bat motif on the pot and on the glass lid (by the way the lids are made in China). I hand washed both pieces and used them twice at which time I noticed that there was a rattling sound in the lid. When they made the lid they broke off parts of the glass at the very edges (where the metal meets on the sides) so if you rotate the lid you can see and hear these pieces of glass rotate around the sides inside the metal rim of the lid. Since I can hear the metal of the lid expanding and contracting while on top of the pot while cooking I know it is not safe to use the lid and fear some glass crumbs may eventually come out of the lid with further use. I contacted LE Creuset customer service by email (I bought the product directly from Le Creuset’s website) and then I sent all the photos they asked for as well as a video that shows me slowly turning the lid while holding it and the glass pieces moving back and forth and rattling around audibly and they had the nerve to tell me they can’t do anything for me because it is “COSMETIC”!!! Can you believe they want me to use a glass lid that came broken?? They broke the glass when they applied the metal rim during manufacturing!!! I am so angry. The bat lid is no longer available and they refuse to send me a plain glass lid or replace this in any way or even offer me a discount on a replacement lid. They refused to help in any way. I’m so angry. Would you use a glass lid that had its edges broken off while they encapsulated the sides in metal during manufacture to cook meals for YOUR FAMILY?? I’m afraid this may put a strain on the rest of the glass as well. Nobody should be cooking with a glass lid that sounds like a maraca when handling it because small pieces of glass are rolling around the sides inside the metal rims of the pot lid! If I use this lid and the metal expands and contracts and slivers of glass fall into my family’s food I only have myself to blame. This is truly a lawsuit waiting to happen once someone ingests broken glass shards but Le Creuset couldn’t care less and doesn’t have quality control. They sent me defective junk lid and now I can’t even use the stock pot unless I spend more money because I don’t have another lid that fits the pot. To make matters worse, I bought a soup pot with glass lid a month ago on the Le Creuset website and after I hand washed it and started to make a meal for the first time this week I realized that the knob is not in the center of the lid but off to the side!!! When it was made the knob hole was drilled about an inch over from where it is supposed to be. This feels odd in your hand and looks stupid on the pot. To make things worse, the lid made popping sounds when using it first time (I was cooking a curry) and now if I run my finger over the outer glass right near the steam vent hole, the glass has tiny craze/scratch marks on it that you can feel with your finger nails. These little fissures on the top of the glass near the vent were certainly not there before I used this pot. I’m dreading the response I will get when I complain about this lid as well. When you spend $200 or upwards on a product you expect the lids will last more than 1 or 2 uses. They tout their quality French products but then send defective lids. They don’t stand by their products snd the glass lids seem to have defects. A search on line revealed they had recalls of different glass lids years ago so obviously they’ve learned nothing or just don’t care. This is the last Le Creuset product I’m buying (for myself or as a gift). I’m switching back to Staub. They might not have as nice a selection of colors, but I’ve had their glass lids and they are thicker and I’ve never had a problem. 2 defective glass lids (2 totally different styles -1 with steam vent and one without) purchase in 5 months from Le Creuset is ridiculous!!! Furthermore, their quality control should have spotted these defects and destroyed the lids instead of sending them to a customer.

A éviter, je rejoins les avis precedents, l'email de la cocotte a sauté au bout de 10 ans d'utilisation: reponse du SAV : pas de prise en en compte de la garantie pour une soit disant mauvaise utilisation - hors nous n'utilisons le produit presque exclusivement pour des cuissons mijotées à basse temperature. Conclusion: ne pas prendre en compte l'argument de vente 'Garantie à vie' (qui avait pourtant justifié, en ce qui nous concerne, le surcout significatif lors de l'achat par rapport à la concurrence). Allez plutot chez STAUB (moins chere pour qualité equivalente). Ticket 68414

I purchased a matte black enamel skillet from the LeCreuset store. I used it once. Food stuck to it. I have the white enameled pots and love them. I hate this one. The store will not accept back once it’s been used although their website says they want people satisfied with their purchases and will accept returns within 45 days. This is not true in my case. Buyers beware.