Le CreusetReviews of lecreuset.com

I’d give negative ten stars if I could. The worst worst customer service of all time, it’s shocking. Useless website, useless staff. The website told me my order couldn’t be completed when I placed the order. After I finally got the order placed I was charged twice with two duplicate order and both order went through. I emailed but received no response, I then called the customer service or cancel one of the orders. The agent clearly told me it was successfully canceled, I even asked a second time to make sure, yet weeks after the package still got to my door. With all the patience I called the customer service again, asking for a return label, after being told the ‘label’ was sent to my email, I checked the email and only see an ‘Return Authorization’ and I was asked to pay for the shipping, even if it was their fault. The best customer I can be, I paid the shipping myself. The tracking showed the package arrived a month ago and I still didn’t receive any response or refund at this point. I sent 10+ emails, called so many times, waited 40min+ to speak to their useless irresponsible agents. I ended up even comment under their instagram post requesting customer service, guess what? They Liked all the other comments saying ‘so pretty’ ‘so nice’ and just ignored my comment, ignored again. SHOCKING! Really, stay away from this company. Any shopping shouldn’t be this hard. If their cared, any customer shouldn’t be trying this hard, waste so much time, and get so much frustration. It’s a shame.

Surprising that a company focused on high quality products with equally high prices would have such terrible customer service. My order (a gift) was delivered with the wrong items months ago, and i've been unable to get in touch with them. I've sent 3 emails- which received no response, and called customer service 3+ times without being taken off of the endless call waiting hold (I waited over 25 minutes).

Ordered this online last month but did not received the free gift that goes with the promotion. No response with my emails and calls are unanswered. Here’s my order. Order Questions? Call Us:1-877-418-5547 Monday - Friday, 9 a.m. to 7 p.m. EST Your order #200443413 Placed on May 29, 2020 12:37:23 AM EDT ITEMS IN YOUR ORDER QTY PRICE BRAISERSKU: LS2532-262SS 1 $180.00 SIGNATURE SKILLETSKU: LS2024-26672 1 $100.00 FREE - STAR RAMEKINS, SET OF 3SKU: PG172703-16MC 1 $0.00 Subtotal $280.00 Shipping & Handling $0.00 Tax $17.50 Grand Total $297.50 BILL TO: MaryAnn SHIP TO: MaryAnn Skokie, Illinois United States SHIPPING METHOD: Select Shipping Method - Standard Ground Shipping PAYMENT METHOD: Credit Card Card Number (Last 4): Credit Card Type: Cookware Bakeware

Absolutely useless website!!! "Your order cannot be completed because at least one of the addresses for products is invalid." WHAT S INVALID?!!! Trying to place a feking order all day but got this message!!!! This feking corona shiete affect everything or what!!!?

Worst customer service I have ever experienced! On hold for well over an hour every time I called - sent me a broken batter bowl over a month ago, which took me several days of being on hold to even get someone on the phone, and still waiting and waiting and waiting to get a replacement! Also, they charged me for product I did not even receive, and again, after several phone calls over an hour trying to get customer service, it took them 6 weeks to return our money. I recommend you never buy anything from this company, as I know I never will again - over-priced and poor quality all around.

I had no problem getting an RMA in early April to send back a pan that I’ve used for over a decade for a warranty replacement. Immediately sent the pan back, tracking confirmed delivery, no response in over 2 months. Will never buy another pan from them.

I purchased four signature stainless steel saucepans. Upon first use of two of the saucepans filled both with water, boiled it, placed in vegetables and 1/2 teaspoon of salt. This is where everything went wrong. Such expensive items they pitted. Took them back to retailer where I purchased. She took notes and told me the Le Creuset assessor would be coming into the store to look at them. This company took no responsibility what so ever, the assessor viewed them and said it was not a manufacturing fail. How she can have X-ray vision and look through 3ply stainless steel and determine this, she should be working for NASA. This assessor could not ring me from store as she could not record me (like a criminal) if I wanted to I had to ring Le Creuset where my conversation would be recorded. Be warned the saucepans are not of a great standard. The brand in my opinion is not customer friendly or focussed. It has lost me. Never ever purchase from Le Creuset. Look elsewhere for cheaper and better saucepans.

Unbelievably bad customer service. I ordered a gift more than two months ago. One week went by and it never shipped, so I called and was told it would be another week before it shipped. One week later, and it still never shipped. I called again and was told they did not know what the status was but would update me. I emailed and submitted an online form to inquire about the status and never heard anything AT ALL. One month later, and I still never received any help/information despite multiple emails, calls, and the online form submission. Finally, two months after I placed my order, I received an email with shipping confirmation and a tracking number. What a joke considering how long I had gone ignored and unanswered (not to mention, the occasion for the gift had LONG gone and passed--I was mortified to look like I simply never purchased a gift for the receiver). Nevertheless, I clicked to check on the tracking for shipment, and it had not actually shipped!!! I thought perhaps there was a slight delay so I waited another week, checked again, and guess what? The item had NOT shipped. Right around that time, Le Creuset emailed me to say the item was "out of stock" and would not be shipping/arriving. Why on earth did they not tell me that at any point in the last two months? Why did they send me shipping confirmation with tracking information if it was out of stock? I received no apology with an offer to help me find a replacement order. No information on when it might be restocked. No explanation as to how this could go SO. HORRIBLY. WRONG. Just nothing. Le Creuset, I do not care how great your products are if this is how you treat customers. I will never spend another dollar on you.