Le CreusetReviews of lecreuset.com

The pans are very expensive. I had a damaged handle and no one from customer service will reply or send replacement!!! I will never buy their pans again nor should you!!!

Can not get through the phone line, waited 1.5 hours one time. and have sent multiple emails both through my email and online form to follow up on my warranty replacement that i sent back 3.5 months ago! Nothing. This is so unprofessional of them. They have to do something about this. It's ridiculous and doesn't match the brand reputation.

Not answering calls or email..tried a dozen times!

I originally ordered an egg tray for my fiancee on April 12th. It arrived damaged with a chip on April 29th, so I attempted to contact customer support. I got nothing but automated responses from the email and when I called it would just ring for 25 minutes or longer. Eventually on April 30th after several emails I got a response saying my inquiry would be forwarded to a customer service representative. Fast forward to May 13th, I have still heard nothing whatsoever back and emailed again. As before, I had also been trying to call but it would always just ring and ring for 25+ minutes. On May 17th Le Creuset had the nerve to send me an email thanking me for my recent purchase (from over a month ago) and asking me to review the product. No response was ever given regarding my damaged product and many "inquiries." As no one was helping me I again emailed on May 18th and finally got a response and case number. I sent a picture of the damaged item for the third time per their request. I hadn't noticed I was supposed to answer some questions so I emailed my response to those questions on June 11th. Of course no one had contacted me saying, "hey we still need you to answer these questions before we can process your request." On July 11th I sent another email asking what is happening with this case as I have still not received the product or any sort of response. It is now August 7th, I have still never received a response, and it took me 26 minutes to finally speak to someone on the phone. For what it's worth the person I talked to today seemed nice and helpful and allegedly resolved my issue (I still want to see it actually arrive before I get too excited) but I don't feel like it should take nearly 4 months or me repeatedly trying to contact them with no responses over and over to get a single $40 item replaced. I don't fault the individual customer service representatives necessarily but clearly Le Creuset has a terrible system and seems to hate their customers.

The worst customer service ever! Do not order from them!!! I returned my brand new Dutch oven that I purchased for $400 and paid $50 shipping fee to return. The FedEx tracking record shows that they got the item back a month ago but I haven’t heard from them. Every time I try calling them I wait for about an hour and a half. Last time they told me they overlooked my case and apologized saying they don’t have an explanation how it happened but promised that I will get an email from them on that day. It has been a couple weeks and I still have not heard from them. They are not replying to my e-mails either.

They have the worst customer service I have ever experienced with any company. If you call their number, you will be waiting at least 30-40 mins, or you may not even be able to connect to anyone. I used the website email to contact them several times but have never gotten any reply. When you do get connected thru their phone line, they promise you one thing and will never deliver. On two occasions, I had orders with them. They never sent any shipping confirmation. No follow up. It was until I called them that they told me that some items are out of stock and that’s why my shipment was held up. This was about a month after my order and me calling them for shipping confirmation or any updates! Second month, I try to contact them for my refund for the out of stock items. It is very simple, refund and ship out with shipping confirmation. Every single one of them agents promised that they would handle it, but they never follow thru. I end up having to contact my credit card company to get the refund. I was very naive to think that it was just a one time case and ordered with them again when an item which was always out of stock came back in stock! I really wanted it, so I went ahead and ordered. The SAME thing happened again!! Please save yourself troubles and headaches and do not order from them. I waited 2 months April this year and got no refund. Happened again recently with my second order. If I could, I would give them zero starts but their customer service. Although their items are really lovely. Please get it from somewhere else, not their website!

Ordered in early July 2020. Never received a confirmation number or email. Emailed customer support later the same day since my credit card was charged to confirm the order and received a tracking number a few days later by email (would have been nice to regenerate the order email since every call to customer service asks for the order number). Shipment arrives about a week later but only includes one third of the order. I call support, and am told that they just forgot to send the rest out (excuse me?). We confirm what is missing and I am assured it's all on its way in a second shipment (no discount code, no expedited shipping, not even an apology). No automated shipment email so two weeks later I call in and am told the order should be arriving that day and am provided with a tracking number. The order does arrive and contains another one third of the order. Seriously? I just called and verified the contents of the shipment. I spend another 40 minutes the next day (this is four calls for one order!) getting a third shipment sent out. This time the rep offers expedited shipping which was nice, but definitely the least they can at this point since it's been almost a month now. My wife loves the dinnerware and colors, but the order fulfillment is garbage and definitely not reflective of a premium product/brand. Had I known this, I would have gone with a different product. Buyer beware.

I too have been trying to get a hold of Le Creuset Customer Support for about a month. I'm so sick of listening to that message!!! What can we do about this? BBB???