Le CreusetReviews of lecreuset.com

I will rate zero if I could. Lousy customer service. Lifetime warranty is a joke and don’t even hope for a one month warranty. Because it’s never the manufacturer fault. it’s you always ‘overheating’ or burning the pot that damage it. It’s supposed to withstand very high heat for the Dutch oven to bake bread in it. So how can it my fault for overheating! It supposed to be functional as they claim to be! Lifetime warranty is just a gimmick for consumers to believe they have good customer service in Canada.

I am not going to repeat what has been said by others. I am just going to cast my 1 star vote in this arena.

Ordered item 9/22/2020 today is 10/07/2020 and I still haven’t received it. Called customer service multiple times. Waiting hours to connect with someone only to be hung up on over and over again. Frustrating! Never shop with Le Creuset!! Horrible.

Returned item within return time frame, never got my refund. Called over 5 times and they keep telling me I will be refunded but nothing happened. Wasted $160 for no reason. Will never shop here again.

We received a 20cm LC Casserole 7 years ago as a gift. We used it for slow-cooked curry once every 2~3 months. Recently, the enamel surface at the centre started to peel off. The CS first replied that the damage was due to "overheating", which is not covered by the life time warranty. I explained that the pot was only used for slow-cooked curries (low-medium heat over an electric stove), how hot can it be for a pot? The second email then stated that "Overheating can still occur when using low to medium heats if the pan does not contain enough food as the Cast Iron will continually build on heat, this can be difficult for some consumers to understand". I have 4 in my family, I am not sure if 3/4 full considered as "enough food" or not. It is interesting to found out that these Casseroles have a minimum food quantity requirement per cooking. The conclusion was that it's never the product's fault.

The customer service is terrible. I am actively trying to return one pot from a large order over $1300. I call12 hours after placing my online order to correct the order and they would not accept any order correction. Now the product with wrong order quantity is delivered and they will not give me a Return Merchandise Authorization - so that I can pay for the return shipping myself. They dont answer the phone, you get to be the #1 person on the line and they hang up; they send you and email to tell you it will be 3 days for them to answer your question

Do not buy anything from Le Creuset. I ordered $400 worth of merchandise from them and while they took the money immediately from my account, they have not sent me the merchandise. I have written them three times to no avail, and I am now waiting 35 minutes on the phone trying to talk to someone. I am not sure whether I suffered a hoax or Le Creuset service is truly this horrible. Worst shopping experience of my life.

I have had the same horrible customer service experience as many others who have written here. Hold times are an hour and then the person answering the call can't really do anything. I'm waiting on a refund for a broken item and was told there is just 1 person doing refunds and she can only do so many per day. Yet they have a huge sale but without the infrastructure to support it. AND their products are packed very badly so there is often damage during shipping. I don't know what is wrong with them that they cannot staff properly but this company should be ashamed of themselves.